http://www.crescentcardboard.com/
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LIFETIME LIMITED WARRANTY
The warranties provided by Crescent Cardboard Company, LLC ("Crescent") in this statement of limited warranty apply only to covered products originally purchased by you for your use.
Covered Products: RagMat® matboard
Warranty Period: For the life of the Covered Product, which means from the time the framed piece containing such Covered Product is completed, according to accepted industry standards for conservation framing, until it is reopened for any reason.
Limited Warranty: Crescent warrants that Covered Products will not deteriorate or become non-functional or harm the artwork in a framed piece if used according to accepted industry standards. This limited warranty covers damages to the Covered Products and framed artwork, up to an aggregate maximum of $1,000, when the damage can be directly attributed to the Covered Products. This limited warranty only applies to artwork matted in finished framed pieces that have been framed according to accepted industry standards for conservation framing using Covered Products that have been properly handled and used under normal conditions.
Making Claims: To make a claim under this limited warranty, contact Crescent by fax or mail using the contact information below, and provide a brief description of the problem. Crescent will contact you with further details, and may require, as a condition to this limited warranty, that any framed piece containing a Covered Product claimed as defective be sent at your expense to Crescent at the address below for inspection. If, after review, it is determined that a valid warranty claim has been made, Crescent will refund the retail value of the damaged Covered Products and artwork not to exceed $1,000.00. YOU AGREE THAT SUCH REFUND SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY AGAINST CRESCENT. All reviews of damaged pieces shall conclude no later than 30 days after receipt by Crescent. All framed pieces shipped to Crescent will be retained by Crescent unless you request their return, in which case they will be shipped back to you at your expense and risk of loss. Any pieces in CrescentÕs possession after six months will become the property of Crescent.
Exclusions and Limitations: This limited warranty does not cover problems resulting from misuse, abuse, alteration, accident, neglect, or damage caused by acts of God or any other causes not related to defective materials or workmanship in the Covered Products. This limited warranty only applies to Covered Products sold and used in the United States of America and Canada. The retail value of the Covered Products and the artwork as reasonably determined by Crescent shall be the sole measure of value used in determining any amounts due under this limited warranty, provided that CRESCENTÕS TOTAL LIABILITY FOR DAMAGES CAUSED BY COVERED PRODUCTS OR TO ARTWORK SHALL NOT EXCEED $1,000.00.
To the extent permitted by applicable law, THE FOREGOING LIMITED WARRANTY IS THE EXCLUSIVE REMEDY AND EXCLUDES, AND IS IN LIEU OF, ALL OTHER EXPRESS WARRANTIES AND CONDITIONS WITH RESPECT TO THE COVERED PRODUCTS. To the extent permitted by applicable law, ANY IMPLIED WARRANTIES AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD UNLESS A SHORTER STATUTORY PERIOD APPLIES. Some states or jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To the extent permitted by applicable law, EXCEPT AS EXPLICITLY PROVIDED HEREIN CRESCENT SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES UNDER THIS LIMITED WARRANTY OR FOR BREACH OF ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY OR CONDITION OR OTHERWISE RELATED TO THE COVERED PRODUCT, EVEN IF CRESCENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CRESCENTÕS LIABILITY TO YOU FOR DAMAGES FOR ANY AND ALL CAUSES OF ACTION AND CLAIMS, INCLUDING, WITHOUT LIMITATION, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION AND OTHER TORTS, SHALL IN NO EVENT EXCEED EITHER (1) THE AMOUNT PAID BY YOU FOR THE COVERED PRODUCT AND DAMAGED ARTWORK AS TO WHICH THE CLAIM AROSE, OR (2) $1,000.00, WHICHEVER IS LESS. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or jurisdiction to jurisdiction.
General: This warranty is made in and shall be governed by the laws of the State of Illinois. Crescent shall not be in breach of this warranty or responsible for damages for failure to perform in full or in part its obligations hereunder due to causes beyond its reasonable control.
Distributors, salespersons, retailers or other representatives of Crescent have no authority to alter or change this limited warranty or to make any other warranty on behalf of Crescent. This warranty only applies to end user purchasers of the Covered Products and not to retailers or resellers.
Contact Information: Attn: Marketing Dept. Crescent Cardboard Company, 100 W. Willow Road, Wheeling, IL 60090, Phone: 1-800-323-1055. Fax: 1-847-537-7153.
