How do you determine the price on....

Janis

CGF II, Certified Grumble Framer Level 2
Joined
Mar 10, 2004
Posts
400
Loc
Kansas
Well, this is obviously my week to become educated. Had a customer bring in an old glass picture frame w/easel back - we were looking for fancy screw for it. Found something we thought might work. My poor, distraught employee went to take the frame to work on and tripped and broke it (this after the awful cracking incident mentioned in my earlier post). Seven months she's worked for me with nary an accident - so I know she's a very careful, conscientious employee - just having a run of bad luck this week.

Anyway, my questions is how in the world do I go about trying to figure out the value of this frame to compensate the customer?

Once again, I thank you in advance for all your sage advice.
 
At this point, the customer gets to determine the value, in my opinion. Depending on the customer's sense of fair play, it might be worth $2 yesterday and $200 today.

Not that this happens every day but, in situations where I have asked a customer to determine compensation for something I've damaged, I've found that most people tend to underestimate the value - especially if you've had a working relationship with them. I've almost always ended up doing much more than they've asked for.

It's not like the bumpers melted, after all.

Oh, one other thing. In cases where an employee has had an accident, I always told the customer I did it myself. I'm not sure why, but it always seemed like the responsibility was ultimately mine, anyway, and they never had to wonder if I was just trying to pass the buck.

Now that I work alone, I don't have much choice about this.
 
Oh Janis. This week must end. So sad for you.

Just a thought, but I like Ron take the heat for a lot of things. So if it helps, tell your customer that Ron did it.


But I helped.

Have a better weekend. You can send flowers to yourself too, you know.

baer
 
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