I need
BIG HELP
to correct a problem with a customers autographed jazz player ditigal photo.
As we are not(yet)computerized, we use a 3 part form to write up the customers orders. The 3rd part goes to the customer, the 2nd part stays with the order.
In this case, the back side of the 2nd part has "carboned" some of the writting onto the front side of the photo. The photo was under the 2nd part, and all we can think of it it got "pressed" and "imprinted" the backside carbon (customers name and address) onto the photo!
At a 45 degree angle, as well as if it is laying flat, the writing is legible. Looking straight on, you can't see it.(The writing imprint is upside down and angled.)
We have tested advesive release which "removed" a bit of the writting, but left a "release" mark on the photo. Since the photo is not on gloss paper, the matte finish absorbed some of the adhesive release. The area effected is also black - flat black.
I have heard of this happening, but it's the first I've experienced it.
This was my project right after the 43x26 plexiglass piece I had just finished, with it's flat matte black areas, limited edition print. When it rains - as it is in MN - it pours.
Any thoughts or ideas regarding the photo?
Thanks in advance for your help.


As we are not(yet)computerized, we use a 3 part form to write up the customers orders. The 3rd part goes to the customer, the 2nd part stays with the order.
In this case, the back side of the 2nd part has "carboned" some of the writting onto the front side of the photo. The photo was under the 2nd part, and all we can think of it it got "pressed" and "imprinted" the backside carbon (customers name and address) onto the photo!

We have tested advesive release which "removed" a bit of the writting, but left a "release" mark on the photo. Since the photo is not on gloss paper, the matte finish absorbed some of the adhesive release. The area effected is also black - flat black.



Any thoughts or ideas regarding the photo?
Thanks in advance for your help.