Problem Help! Corner Putty on Client's Couch!

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LeMieuxGalleries

LeMieuxGalleries

CGF, Certified Grumble Framer
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Sep 24, 2008
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Anyone have any advice on how to get black UMSCO nail filler out of a client's "very expensive" microfiber velvet like couch??? There was filler in the corners and she put it on he couch before she put it on her wall.

Now she's saying that she rubs and rubs and the putty keeps coming off in her hands... what are we supposed to do to deal with the fact that this kind of putty will never dry...?

If a frame is not perfectly tight, what else are people doing to help the corners? Or is everyone else's corners so tight they need no puttying??
 
K2r will make it go away. Quick, simple and inexpensive. Places like Ace Hardware carry it but it can also be ordered online.


Now wipe the sweat off you brow and relax.
 
The question I ask customers who have had this occur over the years is "Why in the world would you sit a frame on something of such extraordinary value. Once I tell them how simple the solution is the question causes them to say "It was pretty dumb of me, I'll be more careful in the future".
 
Use wood filler and then touch up with acrylic paints. These actually dry. Don't use clay-based putty on the outside edges of a frame for obvious reasons.
:cool: Rick
 
Just a heads up....one of the larger frame suppliers just had a release of a new moulding. The black corner samples had putty on it, perhaps too much. Assuming this corner goes on a customers unframed art, it could cause a problem. I'm lucky it just made my hands black. I caught it before it landed on a customer's white print. Be on the lookout....

Susan

PS: There should be some rule against putty on corner samples. Right?
 
I learned this one the hard way as well, a couple years ago I had a client set a black frame we did on a $800 cream color bed spread. The cleaner I recommended took out the putty but it also discolored the fabric, it was for a VERY good client and so I ended up shelling out $800 for a new bed spread. Even though it was the client that put the frame on the bed.

Now I make sure to wipe off all excess putty very well, as well I warn customers never to set frames on furniture or bedding.
 
If you do try a cleaning product on her couch, might be wise to test it
on an inconspicuous area first. We had a lady do this one time on her
white linen couch. Gack.
 
Frames are essentially furniture. Would these geniuses put a night stand on a bed spread or stand an end table on an upholstered sofa. If the answer is yes I assure you they would be too embarrassed to call the furniture store and ask for any kind of consideration.
 
If you do a search, there are previous threads about this.

We called Amaco ( who makes most of the putty ) and they recommended a product called, "Brush Flush". It worked perfectly to remove black putty from the top of a white couch where the client had set the art down so the client could see it in the space.

I would be very careful using K2r on microfiber. Testing any cleaner in an inconspicuous space is a prudent practice.

When we install, we always protect the top of the furniture with special pads we carry for that purpose.
 
Microfiber? Try hairspray. I bought a microfiber couch and the salesperson pitched me on the fact that anything comes off of it if you spray a little hairspray on it and rub. They did a demo with red wine, lipstick, and crayon. Worked like a charm.
 
Funny thing about micro fiber and K2r..... back when the MFs were
the hot new rage.... and I still had the cleaning service...

we paid for the chair to recovered. Even funnier... it was nail putty
from one of the better frame shops in town who had done the hanging,
and swore up and down that they didn't but the frame there....

I have heard that about hairspray..... but would be hesitant to ever try
it..... and I would never buy or own microfiber furniture.
I love my animals too much...... leather is the only way.
 
Since we aren't willing to test these cleaning products out ourselves on a irremovable part of the couch :icon9: we are going to pay for having the spot professionally cleaned which is being quoted at around 150$.

I have been very interested to hear about the acrylic paint idea as well as the hardening of the putty after heating! Still wondering if people are doing a better job at their corners then we are...not that they are ever horrific of course, but i do find that some finishes cut less smooth then others, and some cuts are less perfect then others dependent on a slight wave in the wood...any suggestions or thoughts on what y'all do to maintain the best cut corners and best closed corners?

THANKS!!!
 
Many of the high end finishes will smudge fabric without putty. Ever have the finish on a Roma frame wipe off in handling or just a gentle wipe down after fitting?
 
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