Originally posted by jframe:
edit: I know what I wrote isn't different from what others said, but it does bear repeating. It helps to have the G to complain about it, but act like it is a treasure when you are with the customer. You do not want to be the one to disappoint them.
Jo,
Yes, you never want to be the bearer of bad news BUT, is it fair to your customer, who truly believes that she has purchased some very high quality art prints from an internationally known artist, to keep your mouth shut, go ahead and take her $987.00 for framing each one of them in that high priced LJ frame, and not mention anything about the fact that they may very well be rip-offs sold in International waters so as to circumvent the legal system of the US for dealing with forged art sales??
This customer has come to you because she trusts your judgement for her framing. That doesn't mean that you should be an art expert but there are some things that are rather evident in the art world that should be brought to the attention of that customer if you suspect that there was foul play involved. In this case, the sale of "genuine" Tarkays on a cruise ship is a dead giveaway to me. And I wonder who this customer will come back to when she finds out that these are fakes, the cruise line or the framer who said "Gosh, that is beautiful art and should be housed in this rather expensive gold Italian moulding with conservation this and archival that??
Follow along with my trend of thought, please.
1. She buys this art for say a grand a piece on a cruise.
2. She comes back, enters your shop all excited about her purchases and wants you to do the framing.
3. You suspect what she thought she bought is not what she actually got.
4. You don't say anything about the authenticity of the artwork because she is already convinced that the "certificate" that accompanied the art or the "plate signature" is the official proof that it is genuine.
5. You frame these pieces for an additional $900 and call the client for pickup.
6. She decides that, since she has almost $2000 invested in each one of these beauties, she will stop by the insurance company and have them insured.
Now, the insurance company says that she has to have them appraised first to establish a value for them. The appraiser tell her that they are worth at least $75.00 each and the framing is outstanding and can be appraised at full cost!
Do you feel that this customer will be comfortable with the charges that you made for framing this art? Would she think that you should be the "art expert" since your career is framing art? Would she be upset that she has just spent another $900 in framing each piece of this art that she now finds out is exactly what it really is, cheap cruise art?
I am not trying to take sides in this issue. I have already talked to J. Michael and have voiced my opinions to him. And he is a big boy now and can make his own decisions about how to handle this customer. But, there is so much cut and dried attitude about how to frame this stuff that I wonder sometimes whether anybody stops and considers some of the ramifications of adhering to the strict principles of archival framing simply because of the implied value of the art. Sometimes a customer just gets REAMED and has to accept that fact.
I would much rather put the onus on the insurance company to find the true value of this artwork and inform the customer of such or else come out and be totally honest with that customer myself. You needn't try to impress them with any baseless art wisdom but make sure that they are aware of what they have before you become involved in something that may have started out wrong and can only go further wrong.
Framerguy