joe
CGF II, Certified Grumble Framer Level 2
Today I had to give a refund to a customer because I couldn't cut a mat with eight openings to satisfy her. This is the first refund I have had to give in over two years of being in business. This a long story but I will only say that I cut several template and several mats to satisfy her needs. I could not meet her demands concerning the mat. MY fault...OK. I did a good job and accept responsibility for this. I refunded her the money for the mat. There were no angry words.
I am very concerned that I was unable to fullfill this job to satisfy the customer. She was very demanding and I used the refund as away to close the deal.... You can link this to the other recent topics about buying a CMC. If I had bought one after Christmas I wold not have lost this sale.
I am very concerned that I was unable to fullfill this job to satisfy the customer. She was very demanding and I used the refund as away to close the deal.... You can link this to the other recent topics about buying a CMC. If I had bought one after Christmas I wold not have lost this sale.