Opinions Wanted Glass disposal charge ?

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Does anyone charge a glass disposal charge to a customer when they come in for a replacement piece of glass?

Currently I have a dis/re-assembly charge along w/ a customers frame charge. But after spending ten min removing duct tape from a broken piece of glass so I could cut it down to dispose of It got me thinkin. :kaffeetrinker_2:
 
Nope just toss it in the dumpster. I also do not reuse customers glass for any reason since it always ends up in the dumpster after several cleanings and much frustration. I have flat out adopted the policy of telling them the second the question comes up about reusing it. My prices are so low that it costs me less to use a new piece than to examine one of theirs.
 
Jeff Rodier said:
Nope just toss it in the dumpster. I also do not reuse customers glass for any reason since it always ends up in the dumpster after several cleanings and much frustration. I have flat out adopted the policy of telling them the second the question comes up about reusing it. My prices are so low that it costs me less to use a new piece than to examine one of theirs.
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Jeff you completely missed the point of my post. It was not about disposal. It was an aggravation post about the time it takes to remove the tape, cut down the glass ect. I was asking if people have an up charge for the service of disposal.
 
TomDrama said:
I never charge a glass disposal fee, but , like you , I do charge a "take-apart/re-fit" fee. Mainly, cutting up the old glass and throwing it out is just time consuming, and the "t-a/r-f" charge covers it.
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Thanks Tom :thumbsup:
 
That is covered in you defitting charge. I use a dumpster so I toss it whole. Getting the art out of the package is the only labor. I don't charge a fee for dissasembly. Maybe I should but I want as much reframing as possible. Using a customer's old frame would be the only time I might add a charge.
 
some of the art coming in lately needs a disposal fee imposed on it.
 
I have a medium sized box that I put glass in. Every few days when long narrow pieces of glass or whole pieces from junk projects end up hanging over the edges, I bust em. They fall nicely into the bottom of the box. It takes maybe 20 seconds to flatten up a weeks worth of big glass. Why would you spend time removing duct tape and cutting glass?

If I did that, I guess I'd have to charge but I can't figure out why you would.
 
If your using a POS you can alway throw in a little PITA charge, mine says "assembly" goes in with my fitting charges. I haven't used it for glass disposal, it's about $8.95
 
I charge one half my fitting charge for most dis-assembles but no glass disposal charge.

I do charge $ 5.00 for using a customers existing glass... more if it's oversize.
 
I would think it should be a case by case basis. We do charge for de-installing a piece. If it looks extra difficult, as in the case of broken glass, we charge more. If the work is only staying in by a couple staples or something like that, I waive the fee. (We may also waive the fee if they are replacing their old frame with one of ours.) I know some people will save old glass for reuse on someone else's work, I don't do this. I will only reuse it on the customer's piece that it came in on (if I can't get them to replace it with a better quality glass) and then I don't worry about if it has bubbles, ghost images, or other defects.

If a customer does bring in a piece with broken glass, we will also tell them that we have a broken glass disclaimer, essentially that we are not responsible for any scratches or damages that are on the work currently or that may occur while removing the broken glass (however, if anything did occur we would probably do something for the customer as an apology). Then we write "broken glass disclaimer" on the ticket and have the customer sign next to it. This way the customer can't come to pick it up and say that we ruined their work and make us replace it. I have never seen a customer have a problem with this policy but I do know we have had problems with customers in the past when we didn't do this.

On a side note, we do similar disclaimers for people who want us to cut down their glass or mirrors. We tell them we are happy to do so for a small fee, but if the glass/mirror breaks then we will not replace it or charge the fee for trimming it. Same with rejoining or cutting down and joining a customer's frame.
 
Let me just make sure of this.
A customer comes in with a piece. Sure, it may very well be a piece of dreck, but it is still a piece. It is in an existing frame(glass may be broken or may be whole). They say they want to reframe it or see what can be done to it. The mat it clearly not re-usable. The frame is a still good (as for design, and for strength, just maybe dated).

The cust is asking about framing and matting it.

You can not really do any sort of design unless you get at the art, check the art size, the paper size. Mounted to a board? How hinged or duct taped?

So now what do you do? Not touch and design blind? Or say that you have to defit and charge? What if they decline?

Just trying to make sure of the mechanics of this.

Or is it that, in terms or that order, you just defit and any charge is, as this order seems pretty sure.

But if it is a customer, that it seems a bit iffy on, perhaps a cust you know is just shopping for price or still not sure, or looking, y'know more o the PITA customer, then you charge ahead of time and take a different tact?
 
Just measur it up in the frame and if I run into something that is way out of the ordinary when I go to frame it I call the customer to inspect my findings. I don't charge a defitting charge unless I know there is a major problem.
 
Marc... you bring up a good point.

If a customer comes in with something to re-frame I always take the art out of the old frame and remove the mat, etc. to start fresh with a design. I do not charge an un-fit charge in this case even if the customer decides not to re-frame it which rarely happens.

If a customer brings in something that I am re-using their existing frame...maybe replacing glass and new mats... then I do charge an unfit charge.

Yes, doesn't make a lot of sense as I think about it but it would be difficult to charge the un-fit charge in the first scenario.
 
Take apart charges

It is all in the wording - we charge: Dis-assemble, and dis- and re- assemble. I might might forget the disassembly charges if the customer re-orders a new frame. I usually take the picture apart right in front of the customer (unless it's oversize), so he can see what it takes to do and how long. With most of the "70th" framing, artwork and mats are glued together, so then the customer has to decide on a new frame, because the existing might not hold 2 mats and a new foamcore.
It's always a hassle to get the oldies put back together - dirt always sneeks back under the glass...
Uta:faintthud:
 
Marc your remark brought A smile to my face! I was remembering when I went to a QuickieLube. While there the "mechanic" came in carrying in this nasty air cleaner and told he customer they just had to replace it. That it was only $15 and $25 labor to put it back in. The guy was dumbfounded, why so much to put a new one in? Oh it was a van and the air cleaner was almost impossible to get at.... The customer stopped the stupid act and looked the mechanic" square in the eye and asked then how did he get that one out, or was it a dummy air cleaner? Told the guy to shake that one out and put it back. for free, ;)
 
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