I know several people who wish they'd bought a DIFFERENT CMC.
Enough people have emailed me about this that I guess I need to tell the story still another time. Those of you who have already heard it 12 times can fast-forward.
Four years ago, I was inches away from buying a Wizard when I got a call from Regal Crown Industries in Seattle. They wanted to tell me about their CMC - the Mat Maestro (later renamed iMat.)
In retrospect, I wonder if they had a mole at Wizard that told them I was in the market.
Anyway, I lied to RCI and told them I had already ordered my Wizard, and they persisted. They faxed me some specs and I was actually impressed.
A few weeks later, having not actually seen any CMC since the early prototype days, I sent off a check for $16,500 to RCI and began the very long wait for my new Mat Maestro.
Eventually it arrived (with a $900 shipping bill) and, the next day, Marvin Brecht - the president of RCI/iMat - flew into town to set it up and train me.
Marvin was pleasant, thorough and helpful, but he neglected to tell me that RCI was in the middle of bankruptcy proceedings. I was so pleased with the performance of the CMC that RCI put me on a referral list of happy campers and people were calling me from all over the country to ask me about it.
It was John Ranes who, as gently as possible, let me know that there might be a little problem with the company, and he pointed me to The Grumble so I could read what people had to say.
Holy Crap! People all over the world had paid in advance for machines and never received them. Others were tied into airtight leases - also without having received a CMC. One framer took delivery of a non-working Mat Maestro, shipped it back for service, and never saw it again. It is entirely possible that my machine was rebuilt from someone else's, with both of us paying for it in full.
The company is gone and Marvin has gone underground. Luckily, the machine uses Wizard blades and there are some industrious programmers who have updated the software. I am lucky, in that my machine works well (with plenty of tweaking from me) and I can't imagine working without it. Others were literally driven out of business by their experience and, to my knowledge, there are still criminal and civil cases pending over this situation.
I became the poster boy for reckless consumers. I complied a mailing list of other Mat Maestro victims - most of them much worse off than me - and we shared information and support.
I remember Vivian Kistler saying once that she would require a credit app from General Motors or Coca Cola before she would extend credit to them. My advice would be to check out any company thoroughly before you plop down $15,000-$24,000 (usually in advance.) And don't assume that you're protected by a lease. Have someone look over any lease proposal and see what your obligations are if the company disappears or the equipment is defective or non-existent.
I think it's worth noting that, despite the fact that I have, arguably, the worst working CMC in the world, I still love this machine and it has simplified my working day so much that I now have time to write epic posts for The Grumble.
[ 05-21-2004, 04:52 PM: Message edited by: Ron Eggers ]