We are trying a new vendor Gryphon. When I put the number into fullcalc, it did not come up with Gryphon. If anyone out there that uses fullcalc would test to see if Gryphon is set up, I would appreciate knowing. Fullcalc helped me straighten out the problem and said it was probably a problem that resulted from when we installed the software on a new computer. The rep from Gryphon is wondering if this is a problem for them or if I am the only one.