I've used Specialty Soft for 2 years in my part-time job at a chain store. It's ok, but pretty inflexable, and somewhat hard for newbies to master. We've seen a pretty steep learning curve in that area. As long as you are doing routine framing jobs, it's great, and you can whip out an order in no time. But if a customer wants 2 of these or 3 of those, like extra pieces of glazing back to back or something, it can't be entered that way. It has to be entered as under a misc. code. As for their support, it is wonderful. Our store had a fire in the spring. It didn't get to the framing shop, but we got soot into the computer. It took quite a while for me(I'm the shop's computer person) to convince corp that was the problem. In the mean time, we were crashing all over the place, and every time you turned around. When we finally got the new computer in, Specialty was a dream in aiding us to installing everything. They have some great folks on the support team. Now, though, I'm thinking of buying something here for the home shop. I'm looking at FrameSmart. It seems to have everything that I need, without the cost of Specialty Soft. Any comments on it??
Susan