- Joined
- Jul 30, 1997
- Posts
- 5,014
OK! I'm about to post something not related to framing.
At Christmas I was to fly to Florida from RI on the morning of the 24th. Nothing has said about a problem in Cincinnati. Plane left on time and landed to clear Sky's in Cincinnati. We then sat on the tarmac for several hours because no gates were open, along with many other arriving flights. After they dropped the back ramp on the plane we were allowed to get into the terminal. After making our way to our connecting flight we found it was delayed. Every hour it was pushed back another hour. Stories keep changing. The pile of bags on the tarmac got bigger. The flight was finally canceled along 90% of the flights for the rest of the day. We were offered a flight to a different (close-by 100miles away)destination the next day. There was no motel rooms as 10's of thousands of stranded passengers had already got them. I admit it was my choice but a fight was leaving back to Providence RI and they had seats. I took it. If I had stayed nothing flew the next day and only a few on Monday. It wasn't till Tuesday, the day I was to return from Florida that a plane left for Daytona.
Delta refunded only $200 of over $500 that they collected. They claim they fulfilled their obligation to me by returning me to Providence.
American Express is not much better at explaining it to them, as they claim I have to pay the bill and they have done all that they can do. I think I will collect the $300 from not renewing my AMX card next summer.
Would we treat a customer this way that we fail to serve?
It finally came out that they had a computer crash and could not put crews with planes.
I know that I will never fly that lying airline again.
framer
At Christmas I was to fly to Florida from RI on the morning of the 24th. Nothing has said about a problem in Cincinnati. Plane left on time and landed to clear Sky's in Cincinnati. We then sat on the tarmac for several hours because no gates were open, along with many other arriving flights. After they dropped the back ramp on the plane we were allowed to get into the terminal. After making our way to our connecting flight we found it was delayed. Every hour it was pushed back another hour. Stories keep changing. The pile of bags on the tarmac got bigger. The flight was finally canceled along 90% of the flights for the rest of the day. We were offered a flight to a different (close-by 100miles away)destination the next day. There was no motel rooms as 10's of thousands of stranded passengers had already got them. I admit it was my choice but a fight was leaving back to Providence RI and they had seats. I took it. If I had stayed nothing flew the next day and only a few on Monday. It wasn't till Tuesday, the day I was to return from Florida that a plane left for Daytona.
Delta refunded only $200 of over $500 that they collected. They claim they fulfilled their obligation to me by returning me to Providence.
American Express is not much better at explaining it to them, as they claim I have to pay the bill and they have done all that they can do. I think I will collect the $300 from not renewing my AMX card next summer.
Would we treat a customer this way that we fail to serve?
It finally came out that they had a computer crash and could not put crews with planes.
I know that I will never fly that lying airline again.
framer