Flying Delta Airlines - good-luck

UzZx32QU

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OK! I'm about to post something not related to framing.

At Christmas I was to fly to Florida from RI on the morning of the 24th. Nothing has said about a problem in Cincinnati. Plane left on time and landed to clear Sky's in Cincinnati. We then sat on the tarmac for several hours because no gates were open, along with many other arriving flights. After they dropped the back ramp on the plane we were allowed to get into the terminal. After making our way to our connecting flight we found it was delayed. Every hour it was pushed back another hour. Stories keep changing. The pile of bags on the tarmac got bigger. The flight was finally canceled along 90% of the flights for the rest of the day. We were offered a flight to a different (close-by 100miles away)destination the next day. There was no motel rooms as 10's of thousands of stranded passengers had already got them. I admit it was my choice but a fight was leaving back to Providence RI and they had seats. I took it. If I had stayed nothing flew the next day and only a few on Monday. It wasn't till Tuesday, the day I was to return from Florida that a plane left for Daytona.

Delta refunded only $200 of over $500 that they collected. They claim they fulfilled their obligation to me by returning me to Providence.

American Express is not much better at explaining it to them, as they claim I have to pay the bill and they have done all that they can do. I think I will collect the $300 from not renewing my AMX card next summer.

Would we treat a customer this way that we fail to serve?

It finally came out that they had a computer crash and could not put crews with planes.

I know that I will never fly that lying airline again.

framer
 
I have a friend that is a pilot for Delta.
He's not too happy about working more hours for less pay.
I'm sure a lot of the other employees feel the same way.
Wonder if the executives cut their own pay?
 
And don't forget to bring your own pillows from now on.


-Mike.
 
They are introducing new legislation (proper compensation) in the EU to combat this tardy behaviour by airlines…….the industry is up in arms about it …..but they are offering no alternative for customers……I don’t like that this has to be resolved by a law but unless the airline stump up with a viable alternative they are asking for it.

Bottom line is that it will drive up fares a bit……..but if the PR spin that airlines put out about how little disruption there is to flights it should not hurt to bad…..
 
Goodness knows, I don't like to see anyone go out of business, but until one of the airlines closes its doors, it is going to remain this way. I had a bad experience with United. And look at US Airways and Delta over Christmas.

They are all hanging on by a thread, if that. The government must quit bailing them out. If one or two airlines is out of the picture, the others can operate like a business SHOULD operate!

Just my 1 cent - but it's a RARE penny... ;)
 
I just returned from Savanna GA via Delta and 2 differnt planes going to Minneapolis broke down before they brought the third one in to take us home. Thank goodness they broke down before we took off. We were 2 hrs. late.
 
Delta has had problems for quite a while. My stepdaughter Kira's mother lives in TX (we're in WV.) A few years back her mom sent her a ticket thru Delta for a visit. Her dad and I put her on a plane in Charleston, WV and paid extra for an escort to make certain she got on the right plane at the layover (no straight thru flights then.) Kira was only 12 and is mentally disabled.</p>

Later that evening we get a hysterical call from her mom: Kira wasn't on the plane and no one could tell her where Kira was. I got on the phone and after 2 disconnections and some stern language they found her and connected us. The escort was supposed to take Kira off the plane first and take her directly to her next flight. Instead the twit held Kira on the plane until everyone else got off and by then Kira missed her flight and had to wait 3 hours for another one!!</p>

We asked Kira if she was hungry and she said she hadn't had anything to eat since that morning (it was 6pm!) We actually heard the woman with her say "oh sh*t!!" She got on the phone and guaranteed Kira could have any dinner she wanted at the airport! On top of all that, Kira still had a 2 hour wait for another flight!! Never again!!!</p>
 
I'm still writing Delta. So far zero success. I might post the letters shortly as it give insight to how big business views customer service and their responsibility to the customer. I feel that I'm being talk to by a psychiatrist that suppose to calm me down. Their play on words is real slick.

framer
 
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