Dancinbaer
SGF, Supreme Grumble Framer
(I told you I would be asking more questions)
Tonight was my official first night open. One sale, one looker. Got some work done and just poking through stuff.
Preface: Shop closes doors December 2005.
Previous owner passes away January 2006.
Shop is on the market until July 2006.
Went through phone messages left on the answering machine. One message was from a women who had a $200.00 gift certificate purchased from the previous owner. It expired in February. The shop officially closed for good just before Christmas 2005. I got the impression her initial call was before the certificate expired. The women asked if the gift certificate could be extended becouse she wanted to use it for her daughters graduation picture but her daughter was only a Junior at the time.
I understand buying a business the new owner assumes certain issues. But extending an expired gift certificate seems a bit much. For goodwill I thought about calling her and offering her $100 off or maybe 30-40% off a framing package. My gut feeling is if I ignore her she'll go away......for good.......and tell all her friends/ relatives.
Oh wise and wonderful Grumblers, I'm wide open for suggestions on this one.
Thanks in advance,
Denny
Tonight was my official first night open. One sale, one looker. Got some work done and just poking through stuff.
Preface: Shop closes doors December 2005.
Previous owner passes away January 2006.
Shop is on the market until July 2006.
Went through phone messages left on the answering machine. One message was from a women who had a $200.00 gift certificate purchased from the previous owner. It expired in February. The shop officially closed for good just before Christmas 2005. I got the impression her initial call was before the certificate expired. The women asked if the gift certificate could be extended becouse she wanted to use it for her daughters graduation picture but her daughter was only a Junior at the time.
I understand buying a business the new owner assumes certain issues. But extending an expired gift certificate seems a bit much. For goodwill I thought about calling her and offering her $100 off or maybe 30-40% off a framing package. My gut feeling is if I ignore her she'll go away......for good.......and tell all her friends/ relatives.
Oh wise and wonderful Grumblers, I'm wide open for suggestions on this one.

Thanks in advance,
Denny