Jack Flynn
CGF II, Certified Grumble Framer Level 2
...so first, thanks for so much great information the last few months. Second, I'm curious to know what advice you can offer in the area of successfully greeting and helping customers so they have a good experience, and I make the sale. I've taken a great deal of knowledge in, (and left much, much more space for all I've yet to learn) but have used almost none of it yet. Will it come out in Urdu when I speak? Will the customers feel confident in my obvious "newbyness", since many will know this is my second career? I feel ready, just wondering what the unknown pitches might be that dust me off the plate.