I'm with Wally -- don't change it. If the customer is unwilling to seek conservation treatment, two probabilities come to mind:
1. He/she thinks it's been OK all these years, so why fix it? This might indicate the customer misunderstands the nature of paper damage, or thinks treatment isn't worth the cost. Both misunderstandings which can be corrected by explanation by an informed conservator or framer.
2. He/she thinks the framer can fix it as well as a conservator. More misunderstanding. The framer who isn't properly trained about the damage and how to fix it could cause more damage, which could lead to a sort of malpractice liability.