I have a VERY mixed experience.
I specifically searched them out at WCAF. Steve impressed me, as did the artist Dennis. My samples came as soon after they got their final shipment of mouldings.
I had called and talked to Rich who runs the shop. We talked and was greatly impressed with his customer service. We talked about their rep for the NW.... or lack there of..... [yes they have one and no, nobody I have talked to has seen Lynn, nor has she called anyone.]
The day after I got back from WCAF, I was visiting one of my favorite framers, who happens to do a metric butload of framing for a huge Tat house in Seattle (second capital of Tattoos in the nation). I called Rich, introduced them and she gave her credit card #........
Yesterday, Thursday I stopped in and they were framing 9 more pics for the "Tat Boys". Including four covers of Tattoo World that had their art on the cover......... "Here, frame em, and let us know how much..." (yeah; one of those kinds of customers.... )
"Where are the Tat Frames???"
"The samples never came."

??????
Called and talked to a "Marty".
"We don't have any record of her. If she wants to go on line and fill out the credit app and her information we could maybe get her some samples out next month." Excuse me???? You LOST her CC info and now if she jumps through your hoops you might feel magnanimous and grant her a set?????
If this guy worked for me; he wouldn't work for me.
The Pacific Northwest has more Tattoo parlors than Los Angeles, San Francisco, and NY area combined.
The World Tattoo Convention will be held next month here in Seattle
Dark Horse comics and 37 other "alternative" comic book publications are in Portland & Seattle.
Steven..... If you listening..... fire Marty and give Rich a raise and so REAL help instead of a "9mm slug or three through the left foot".
But then.... that's just my "humble" opinion and experience.
On Wednesday, there were two people interested in Avanti Gallery becoming a strong user of your Tribal series....... sadly, it's now seemingly down to zip.
It's really a pity, because I was going to get Wendy to do the framing for the article I was looking to place in Iron Horse and Tattoo World.
Guess I'll be carving some new molds next week.......