same here. We have had 2 at home, 2 at the shop, and we both have Dell Laptops. My previous 2 laptops were also Dells. Never a single issue with any of them. I have never had to call for support.
The only issue I had was with their credit department once, when my identity was somehow crossed with someone elses who had a different SS#. I gave up trying to get that straightened out and re-applied. It was IMPOSSIBLE to get someone from their finance company on the phone to discuss it.
It's frustrating that some jobs were outsourced, and that they have poor communications sometimes withing their phone system, but the price and quality are usually good.
Mike