Rick Bergeron - CPF
SGF, Supreme Grumble Framer
In all fairness, from my reading over the past few years, I hope my experience is the exception rather than the rule. It seems as though replacing a $2 mouse would have been the first choice rather than replace the entire system and cause a 3 week delay and unnecessary frustration with DELL. Dimension 3000 Win XP Pro 512MB/80Gb
Out of the box, USB mouse has a mind of it's own. Randomly jumping to one of the 4 corners of the screen. System in general is functioning, in terms of speed, about the same as the Win98se machine that it replaced. Win98 1 ghz AMD/384Mb ram. Dell 2.8ghz P4/512Mb XPpro.
Install all the software and tweak to personal options. Mouse still jumping to the 4 corners regardless of USB port connected. Other USB devices appear normal regardless of port.
1st call to tech support. The only thing that would cause that it a virus. Duh, havent setup dialup parameters yet, so it's out of the box. Connecting my old mouse (PS2), works fine. Boot in Safe mode and keyboard is not functional. Boot normally and mouse appears to function. Service call ended. 10 minutes later, mouse is jumping again.
2nd call to tech support. Some of this is tech support talking, some me..... (TS)Usually Virus' causes that problem or corrupt operating system. Do you have a mouse that you can use? (ME)Yes, but I really expected the furnished mouse to work. (TS)Go to mouse properties and slow the mouse down to minimum. (ME)But I don't like using the mouse like that. Besides, it still jumps to a corner. (TS)Lets restore the computer to factory parameters which will loose all custom settings. Can we do that? (ME)Are you telling me that in order to fix my mouse, I must allow that? (TS)Sir the question is yes or no, can we restore settings? (ME)I don't want to loose data. (TS)Sir, the question is yes or no, can we restore settings. (ME)Are you telling me that in order to replace my mouse, I must allow a restore? (TS)No sir, I am not saying that. Can we restore, yes or no? (ME)OK, darn it, restore that #$%#$%# thing. Well, I lost a days worth of work.
All restored to out of the box conditions. Mouse still jumps to one of 4 corners. Old mouse works fine.
Solution: (TS)Computer must be bad or the tech that built it didn't check it out. We will put a new order into the system and you get to wait in line again 10 days to build, 5 days to ship. By the way, your warranty started when you received the 1st computer, NOT when you receive one that really works. (ME)Sure seems to me that this is a lot of expense on their part, when a first attempt to replace a $2 mouse would have done the trick.
POS installed and license code is tied to the system. When the backup is restored in 3 weeks, then I get to call and get another license code.
Out of the box, USB mouse has a mind of it's own. Randomly jumping to one of the 4 corners of the screen. System in general is functioning, in terms of speed, about the same as the Win98se machine that it replaced. Win98 1 ghz AMD/384Mb ram. Dell 2.8ghz P4/512Mb XPpro.
Install all the software and tweak to personal options. Mouse still jumping to the 4 corners regardless of USB port connected. Other USB devices appear normal regardless of port.
1st call to tech support. The only thing that would cause that it a virus. Duh, havent setup dialup parameters yet, so it's out of the box. Connecting my old mouse (PS2), works fine. Boot in Safe mode and keyboard is not functional. Boot normally and mouse appears to function. Service call ended. 10 minutes later, mouse is jumping again.
2nd call to tech support. Some of this is tech support talking, some me..... (TS)Usually Virus' causes that problem or corrupt operating system. Do you have a mouse that you can use? (ME)Yes, but I really expected the furnished mouse to work. (TS)Go to mouse properties and slow the mouse down to minimum. (ME)But I don't like using the mouse like that. Besides, it still jumps to a corner. (TS)Lets restore the computer to factory parameters which will loose all custom settings. Can we do that? (ME)Are you telling me that in order to fix my mouse, I must allow that? (TS)Sir the question is yes or no, can we restore settings? (ME)I don't want to loose data. (TS)Sir, the question is yes or no, can we restore settings. (ME)Are you telling me that in order to replace my mouse, I must allow a restore? (TS)No sir, I am not saying that. Can we restore, yes or no? (ME)OK, darn it, restore that #$%#$%# thing. Well, I lost a days worth of work.
All restored to out of the box conditions. Mouse still jumps to one of 4 corners. Old mouse works fine.
Solution: (TS)Computer must be bad or the tech that built it didn't check it out. We will put a new order into the system and you get to wait in line again 10 days to build, 5 days to ship. By the way, your warranty started when you received the 1st computer, NOT when you receive one that really works. (ME)Sure seems to me that this is a lot of expense on their part, when a first attempt to replace a $2 mouse would have done the trick.
POS installed and license code is tied to the system. When the backup is restored in 3 weeks, then I get to call and get another license code.