Delivery Drivers

carladeam

Grumbler
Joined
Oct 17, 2005
Posts
49
From
Weaverville, North Carolina
I don't know about everyone else out there, but I SOOOO... appreciate my delivery driver and all the work he does for me all year. Not only that, he is my week-to-week contact with the company and with other framers--you can get great info from your driver that your sales rep certainly won't indulge. I do sometimes wonder if the big (and small, too, for that matter) moulding companies know what an asset a good driver is to their business. I know they keep adding stops to his route and ask him to still do it all in the same amount of time. I do take some of his time by chatting to him, but I don't think I would like a driver who came, dropped, and left.
But,I don't want him to get reprimanded because of me. Maybe it's just me--I do like to talk. How about everyone else? Do you have a relationship with your driver? Is that relationship important to you? Just wondering--I need to cheer Larry up.
 

Ron Eggers

SPFG, Supreme Picture Framing God
Joined
Jul 6, 2001
Posts
16,932
From
Wisconsin
We had an L-J driver for a while that was really great. He would arrive in town on Monday and stay in town for a Tuesday morning delivery.

My shop was closed on Mondays, so I gave him my cell number to call and, if I was able, I'd meet him at the shop for a late delivery on Monday so he could get away earlier on Tuesday.

As often as not, we'd go get something to eat and visit for a while. He would follow up on problems for us and generally act as a second rep.

I think L-J did appreciate him because, all too soon, he got promoted off the delivery route and given more responsibility.

Every once-in-a-while, he'll still call to see how things are going.
 

Baer Charlton

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May 24, 2004
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On FB
You can love em when you got em.... but when they are gone, ****!

Same goes for UPS too. And relief drivers make you appreciate the good drivers even more.

And then the reps are out delivering during Christmas.... and then you start wishing for the relief drivers. :D not really. just joking. Ok, it's a rep thing.
 
H

Howard J

Guest
We have a great LJ driver. It'a a positive contact each week. Also the Don Mar driver is great and is the only contact as they don't have a rep for our area.
 

stud d

SGF, Supreme Grumble Framer
Joined
Jun 17, 2003
Posts
2,382
From
next too you
Weaverville, North Carolina? Where is that, never heard of it?

Drivers can be good and bad of course. For the most part the bad will go kwickly. It will get back to the company one way or another.

PL
 

carladeam

Grumbler
Thread starter
Joined
Oct 17, 2005
Posts
49
From
Weaverville, North Carolina
Never heard of Weaverville??? Oh well--it is just north of Asheville in the mountains of western North Carolina.

As for my drivers--they are both great, I just wish LJ did not put that "gotta get it done" stress on mine, and still keep adding stops to his route. I enjoy our visits, and he does a lot for my positive attitude about the company. I would hate to lose him.

BTW--I read a lot, just don't write often.
 

Maryann

SGF, Supreme Grumble Framer
Joined
Jun 28, 1999
Posts
1,674
From
Shippensburg, PA 17257 USA
I know LJ monitors the Grumble...so I'll add my two cents. Bill, our driver is great and a great asset to the company. No, no, I mean he's terrible. Don't promote him....he should stay driving the route to the ends of the earth forever.
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nancyg

CGF II, Certified Grumble Framer Level 2
Joined
Jul 6, 2006
Posts
384
From
Warwick, NY
So, do you guys tip the driver...? everytime, at all? I'm on the second floor, and when he has to lug those boxes of glass up the stairs, I feel a little sheepish...I tip him when I can.

Nancy
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Bill Henry-

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Joined
Aug 17, 2002
Posts
20,885
From
Boondock Bowerbank, ME
Business
Retired from the grind
I usually give the drivers, UPS guy, and mail carrier a bag of Lindt Chocolates at Christmas. I would never consider tipping any one of them each time.

The chocolates are a whole lot cheaper than fifty bucks and I usually sample one from each bag (for quality control, naturally).

One of my newish delivery guys calls me Mac or Pal or Buddy. He’s friendly and efficient, but for some reason that irritates me. Bill is fine; Your Excellency would be better.
 

stshof

SGF, Supreme Grumble Framer
Joined
Sep 16, 2002
Posts
1,194
From
Ohatchee, AL
I agree that Christmas is the time to thank your drivers. I usually give them a gift certificate to eat somewhere, i.e. Red Lobster.
kaffeetrinker_2.gif


Of course, I also believe in being very generous with the thank yous and I really appreciate the great job you dos all year long!
thumbsup.gif
 

Maryann

SGF, Supreme Grumble Framer
Joined
Jun 28, 1999
Posts
1,674
From
Shippensburg, PA 17257 USA
We give $50 to our driver at Christmas - it amounts to less than a $1 per week. I think the small investment contributes to the great service that we get all year.
 

jini

True Grumbler
Joined
May 28, 2005
Posts
55
From
Woodstock, Georgia
I love Johnny my LJ delivery guy. He always brightens my day. I am also on friendly terms with the frame choppers, the wharehouse manager, and the guest service heads. I send them cookies on occasion, a few times through out the year. Neadless to say if I have any problems they are handled asap.
 

Dave

SPFG, Supreme Picture Framing God
Joined
Jun 11, 2004
Posts
13,355
From
Edwardsburg, MI
I keep an assortment of ice teas, sodas, and bottled water in my fridge and meet them at the door when possible with a few in hand and let them choose what they like. They appreciate it on these hot doldrum damp humid daze of summer. I also, whenever possible, try to meet them at the truck to help carry things in or at least prop open the door for them...speeds them on their way and I don't feel as guilty if I bend their ear a bit.

The quality of all my drivers is superb and very professional...no gossip about the other places on their delivery route makes me aware that they don't talk about me either in any bad light...of course, they're from out of town and don't really know me! Come the holidays I try to give them some sort of gift certificate of modest value and both a card and a handshake of good tidings.

Dave Makielski
 
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