Customers Bad Choice of Moulding

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juiev

True Grumbler
Joined
May 20, 2007
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64
Loc
South Australia - sun , surf and wine
We have had two customers in the last week that have chosen mouldings that 100% look bad! I understand everyone is different etc but I can't recall this happening to this extent before
The first was an elderly man who came in with his daughter's wedding photo and insisted on a yellow matt to match his other picture on the wall..No amount of advice could change his mind
The other piece of work today was for a long, narrow oil painting and the lady has chosen a very thin gold mouding. the customer even brought in a small picture of her daughters in a similar frame and again insisted it be the same..
Again- no amount of advice could change her mind :bdh:
I really think it is the silly season!
What do u all do when it is your work on display? I want to put a sticker on the front saying"SORRY NOT OUR CHOICE - CUSTOMERS!"
I can just see their friends & family looking at this and commenting "Oh what were they thinking!" and then asking where it was framed!!
OK I have had my Grumble:help:
Merry Christmas from a very hot and humid Adelaide SA
 
We get these occasionally. You just have to do what they want and forget to put your sticker on the back. Merry Hot Christmas and welcome to the Grumble.
 
Sometimes when they are selecting something really bad I will tell them that I will not guarantee it. I will be happy to do it in the frame they choose, but it would not be what I would recommend because .........whatever reason that sounds reasonable. Sometimes that will make them think twice. I will also have them sign off on the paperwork that the selection is the customers choice. I don't want them coming back to me wanting me to redo their frame because they don't like it after the fact.
 
Candy said:
Sometimes when they are selecting something really bad I will tell them that I will not guarantee it. I will be happy to do it in the frame they choose, but it would not be what I would recommend because .........whatever reason that sounds reasonable. Sometimes that will make them think twice. I will also have them sign off on the paperwork that the selection is the customers choice. I don't want them coming back to me wanting me to redo their frame because they don't like it after the fact.
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The few design choices we get back per year because of the customer's mistake are never the bad ones!

I have framed religious experiences in purple, sexual experiences in gold, and all sorts of stuff in shiny black. Tis the season.
 
I had a poor woman slither back in recently with a $600 frame job. I told her that frame would be too dark and the liner with the dark lip wouldn't look right, and told her why. She insisted on the "just the perfect frame". I said okay, but if you find you're not happy with it, I can change it, but at your cost.

She said "I should've listened to you. I just can't live with it, and for all the reasons you said. Fix it, please, just fix it, I'll pay the full amount, I just can't live with it."

I felt terrible, but not terrible enough to eat the cost. I lightened up the frame and changed the liner and she was happy with it.....couple hundred dollars later.
 
AFA: Against Framer's Advice

something to add to the Memo section of the POS receipt.
 
Merry Christmas from a very hot and humid Adelaide SA
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Yeah, well, phtsbbbt to you, pal!

It’s 5° F. here (-15° C. to the civilized world) and there is about 15 inches of snow still on the ground. A week after an ice storm I’ve still got chunks of ice on my windshield that I can’t chip off.

Merry Christmas, indeed!
 
I had a young girl come in to frame a wedding photo of her mom. One of the older ones that have a yellow-orange cast to them! Of coarse she wanted a mat to match it and a "GLITTERY" frame----Come to find out she is the daughter of one of my good customers........ Very tasteful woman..... Her daughter on the other had was layering shiny gold mats (on top) with suede and everything else textured! I let her play for a while-finally had to step in and offer to do a gift certificate...... Matted and shrink wrapped......to be framed after Christmas!
I agree, this season is definately bringing out the weirdos! :nuts:
ONLY 30 more frames left on my Christmas list!!!!!!!! FRAME, FRAME, FRAME!
Almost done!:thumbsup:
 
Take The Money and Run!!

I have an "artist" client who must go dumpster diving to find strips of rotten/broken wood and damaged frames to use.

Once I volunteered to restore some of the gold finish that had rubbed off one of her flea market frames. She told me not to because it gave the frame a nice antique look...go figure!

She comes to me to "shoehorn" her incredibly mediocre art into them. This is not always an easy task, but......................

I never, never put my sticker on the back
I always take her money!!!

Happy Holidays y'all!!!

Joel
 
I have one little old lady who takes painting classes and has decided she's an artist. Her last project was her grandaughter's wedding photos. Three frames worth, multi-openings, black and white photos in one with a red mat to match her kitchen wall, and two colored photo collages in white mats that she can paint later, to match the green walls in her bathroom. All to go into her once-black-but-spray-painted silver readymade frames. I think she needs to have her glasses checked.

Every time she comes to pick up stuff, she exclaims "Oh! I'm on a fixed income! (I already cut her a break on pricing) I better learn how to cut my own mats!"

Nope. No framing stickers on the back of those, nosiree!

My Gramma Maudie would've done stuff like that. She was the Queen of SilverandGold Spray Paint!
 
I got a customer a couple of blocks from me who 99.9999% of the time ALWAYS wants a narrow shiny gold metal frame! Why? I hate her phrase: "Everything in my house is framed in gold metal frames." dahhhhhhh
 
Well thank you for all the interesting replies, :thumbsup:

The customer called tonight to collect her work and of course she just loves it - ohhhh well!!


Adelaide is celebrating today we have finally had rain!! :icon21:
I have not heard the birds singing for a few weeks and this afternoon they have been pelting out carols!!

Hope your ice has thawed a bit by now Bill

Merry Christmas to you all :smiley:

cheers

Juiev
 
I know this is slightly off from the original thread - but similar

A customer was just in to pick up a frame with 2 photos of her husband playing hockey - one image from 1987 and the other from last year. The photos were both 8x10's but the person in the photos were different sizes. She wanted both cropped tight to the person. I took mat samples to show the cropped images and recorded those sizes on my work order............

Today she is unhappy that the 2 windows are not the same size. So much for showing customers 2 photos on the counter - cropped to the size she wanted before we cut the mats.

In this case, I do not think a preview via a POS camera would have worked either.
 
juiev said:
Hope your ice has thawed a bit by now Bill
Juiev
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Nope! The latest 1/2” prediction of flurries from the confused clowns on TV who masquerade as meteorologist turned out to be another 10 inches of the stuff. The snow bank at the end of our driveway is so high that we can’t see the street when we try to move out.

We have to do it blind hoping there are no vehicles on the road. We simply gun the car yelling, “Banzai!”, thinking that this might be the last kamikaze maneuver we ever do.

Merry Christmas to you and have a happy, prosperous New Year!

(We've just finished our last piece for Christmas, so I am a lot less cranky than I was last week.)
 
Actually... yes. There is a full moon tomorrow nite! They are just getting a head start.
 
I was just at the flower shop around the corner, ordering flowers to be delivered to my mom. They have the same wild-eyed look as we do right now.

A couple in there complaining about a "bruise" on one of the poinsetta leaves, and they didn't like the color of the foil (red) the pot was wrapped in, and can you put a blue bow on it instead of red or green, blue's her favorite color and red or green will clash with her walls..

We are not alone in our Loonies!
 
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