HB
SGF, Supreme Grumble Framer
A few days after hanging the custom framed piece on her wall the customer returns with a coupon in hand asking for re-imbursement. (Don't laugh! - it happens)
I am trying to establish a policy on coupon redemption. I'd like to make it such that they can be used only at time of purchase. However, many bring the coupon in at time of pickup (or later).
The marketing ploy of a coupon is such that I pay money (printing - designing - distributing - & discounting) so that I can either encourage someone to use my service who was not planning on it, or to control when someone uses our service.
Seems to me when someone has already purchased or contracted to purchase prior to seeing the advertisement, I should not be entitled to give them any discount on those services already begun.
I am interested to know what your thoughts are.
I am trying to establish a policy on coupon redemption. I'd like to make it such that they can be used only at time of purchase. However, many bring the coupon in at time of pickup (or later).
The marketing ploy of a coupon is such that I pay money (printing - designing - distributing - & discounting) so that I can either encourage someone to use my service who was not planning on it, or to control when someone uses our service.
Seems to me when someone has already purchased or contracted to purchase prior to seeing the advertisement, I should not be entitled to give them any discount on those services already begun.
I am interested to know what your thoughts are.