Sherry Lee
SGF, Supreme Grumble Framer
You may remember by saga and thread:
Hewlett Packard - The Good, Bad and Ugly
http://www.thegrumble.com/ubb/ultimatebb.php?ubb=get_topic;f=4;t=001086
I've opted to post this here because COSTCO deserves the attention. I'm still in shock.....
After dealing with HP for about two weeks, the executive office would only offer $50 and ink jets
towards a new purchase. That's not at all satisfying since it doesn't compare to my $480+ loss. So......I readied myself to trash the unit and replace it with a Brother. First, I wanted to be certain that COSTCO would give me a full refund on the two sets of ink jet cartridges I had purchased just one month earlier, at a tune of about $120. When I went to COSTCO's refund counter they gladly gave me my money back and asked why I was returning them. "Because my HP All-In-One Printer that I bought here broke and HP has no replacement parts." The clerk said, "just bring it back to us for a refund". I told her it was 2 1/2 years old and had only a 1 year warranty. She replied, "That's fine, COSTCO has a great refund policy!" I was in absolute shock! All the GRIEF and time I went through with HP....I took the unit back and they credit me on the spot!
COSTCO RULES!!!!!!!!!!
I might add that I've done my Merchant Credit Card business through them for about 7 years now and have never had a problem!
So.......I highly suggest you take heed with my experience. I sure learned something - that's for sure!
Hewlett Packard - The Good, Bad and Ugly
http://www.thegrumble.com/ubb/ultimatebb.php?ubb=get_topic;f=4;t=001086
I've opted to post this here because COSTCO deserves the attention. I'm still in shock.....
After dealing with HP for about two weeks, the executive office would only offer $50 and ink jets
towards a new purchase. That's not at all satisfying since it doesn't compare to my $480+ loss. So......I readied myself to trash the unit and replace it with a Brother. First, I wanted to be certain that COSTCO would give me a full refund on the two sets of ink jet cartridges I had purchased just one month earlier, at a tune of about $120. When I went to COSTCO's refund counter they gladly gave me my money back and asked why I was returning them. "Because my HP All-In-One Printer that I bought here broke and HP has no replacement parts." The clerk said, "just bring it back to us for a refund". I told her it was 2 1/2 years old and had only a 1 year warranty. She replied, "That's fine, COSTCO has a great refund policy!" I was in absolute shock! All the GRIEF and time I went through with HP....I took the unit back and they credit me on the spot!
COSTCO RULES!!!!!!!!!!
I might add that I've done my Merchant Credit Card business through them for about 7 years now and have never had a problem!
So.......I highly suggest you take heed with my experience. I sure learned something - that's for sure!