Had a canvas in two weeks ago. (Actually had several of these). This one she brought from the Ukraine. Wanted it re-stretched & framed. There was about 3/4" of edge to work with. Also the canvas edge was very very brittle, so I couldn't exert much pressure even with my fingers. It had slight waves in it after stretching. I was dissatisfied. Removed staples carefully & started over. Waves decrease ever so slightly. She came to pick it up today & asked about this. I explained that the edge was very brittle (rotten, more like it) & that I had little room to work with & using a tool was out of the question. She asked if I could redo it and overlap the edges of the painting on the stretcher bars. I told her that would crack the paint, possibly ruin the art & I didn't want to even try that. (Not to mention the fact that a new set of stretcher bars & a new frame would have to be ordered.) It actually didn't look that bad, especially since it had been rolled and handled so poorly before I got it. Was I wrong in what I did & how I handled customer? Is there some other method I could have employed here?