Can you believe this one!!

UzZx32QU

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A person comes into the store and wants me to come over and look a a piece he bought years ago at the gallery I use to work for. I remembered the customer and knew he spent lots on art and framing so I went. The problem was he had moved the piece to where it got very hot from the sun and the shadowboxing was coming lose a bit. This was a 48inch square piece with plexi front and back and very difficult to work on. I remember warning the gallery owner that the design could have problems if it got hot. I sure the customer was never told. Anyways on to the problem. The customer paid about 25 grand for the framed art in 1992 from a gallery that I was an employee at. He thinks I should fix it for FREE because I did the original work. I told him it would be $500.00 to pick up fix and rehang. He acts like I made the 25g's on the piece. This person knew I was in my own shop for 4 years and has never done anything with me, he mostly buys framed art. I see no reason to waste my time appeasing him.

framer
 

Framerguy

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From
Destin, Florida
As an employee of that other gallery, you did what your boss told you to do after you warned him about the possibility of problems in the future.

So where does the responsibility lie?? You were doing what the boss told you to do. HE was the boss and responsible for the decision making just as you are responsible for the decision making in YOUR business. It seems pretty cut and dried to me.

Send the customer back to the original gallery for the repairs and, if that gallery isn't in business any longer, the offer you made to him seems fair to me.

Framerguy
 

Ron Eggers

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Wisconsin
framer,

Why not just refund his 25 grand and be rid of him? :D

(Graemlin was probably superfluous, but I'm just making sure.)
 

Baer Charlton

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On FB
Do the right thing.

Give the art buyer the Name, Address, Cell block number, cell number and ID number of the ex-gallery owner.

They can hash it out there.

I had that happen to me about 20 years ago. Did them the favor of pointing the way to Solidad Prison and left it at that. I don't think they liked my answer, but they left me alone from then on.

baer
 

JRB

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Aug 12, 2000
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From
San Diego, CA
You have made your estimate of repairing the framing job. You have done your part, forget it, & hope this clown does not take you up on it.

Once you work on it under your flag, it does become your responsibility. You have already stated the structural design was a poor one, best to stay as far away from this project and "customer" as you can.

You do not have any legal, or moral responsibility now, why take it on?

John
 

Lance E

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It makes me wonder how he came to such a conclusion, however I give you full credit for not laughing in his face. (I honestly don't think I could deal with something like this without getting a case of the giggles)
 

Ron Eggers

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For a year I was a quality control technician for Paragon Electric. The company is long gone, but there are hundreds of thousands of Paragon timers out there controlling everything from traffic signals to the defrost cycle on freezers.

When one of them craps out (and they do) I wonder if someone might track me down and hold me personally responsible.

In fact, forget I said anything. I NEVER worked for Paragon. Never even heard of it.
 

JRB

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From
San Diego, CA
Ron, I find it hard to believe that if you where their quality control technician, that they would have gone out of business. How can that be?

John
 

Ron Eggers

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That's easy, John. I quit to go back to school and study photography.

I was hoping they'd manage, but they only lasted another 15 years or so.

I still have pangs of guilt over that.
 

JRB

PFG, Picture Framing God
Joined
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Posts
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From
San Diego, CA
Well, you should feel guilty about it, how many people lost their jobs? How many mothers went without milk for their babies? Just so you could take better snapshots, you should feel just awful.

What about the investors, people like your folks who had their life savings in it? This is just another example that a good education is not always the right answer.


John
 

Grumbling Mike

CGF II, Certified Grumble Framer Level 2
Joined
Jul 13, 2000
Posts
258
From
Toronto Canada
My cristal ball shows scratched plexi & a chip in the frame when he gets it back. I would not touch this one. It sounds more like a new frame and design somewhere in the thousand dollar range.
 

Sharonx

CGF II, Certified Grumble Framer Level 2
Joined
May 27, 2003
Posts
219
From
Watertown, SD
I agree with grumbling Mike. I would point out to the customer that I only worked for the prior framer and had pointed out to him it was a bad design choice. I wouldn't touch it unless you totally reframed it using your own design.
 

Amy McCray

SGF, Supreme Grumble Framer
Joined
Dec 3, 2002
Posts
2,780
From
North Prairie, WI
Add me in with those who say Walk Away from this while you have a chance. The customer will hold you accountable for everything from now on if you do anything with it. They will swear that what ever else is wrong with it wasn't that way when they brought it in. Either do a total Redo (and charge a bundle) or advise them that their issues are with the gallery from which they bought it. You are no longer a representative of that gallery.

Amy McCray
Hickory Hollow Framery, Inc.
 

Earl Simmins

Grumbler in Training
Joined
Jul 5, 2004
Posts
2
From
Allentown New Jersey
Reminds me of B&C Framing in Washington DC. They put the wrong mat on the wrong picture in the wrong frame, then tell the customer it is better than what they wanted whether they like it or not!
 
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