Attach-EZ & leaving message on voice mail......

Pat Kotnour

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Vendor
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Mar 11, 2003
Posts
1,846
From
Hastings, MN
I am starting this thread because it has been and ongoing problem I am sure that Attach-EZ is not the only company who faces this same situation on a regular basis. Hopefully it will help all of us who have customer service problems like the one I have listed below.

Because of the amount of calls we get daily from people who need to order supplies, or they need technical service, it may not be possible to answer the call at the time it comes in. One of the biggest problems we face when it is necessary for someone to leave a message is the information which is being left so that we can return the call in a timely fashion.

Quite often when people leave a message they speak too fast, too quietly, or they don't leave a name or number at all. Although we can usually get the number off the Caller ID, sometimes there is no number displayed and it will just say NOT AVAILABLE. In this case we are not able to call back.

I can't speak for other Customer Service's, but if you leave a number on the Attach-EZ voice mail for a call back and someone doesn't get back to you within 24 hours please call again. We try to answer all calls within the hour, or depending on the time the call came in, by the next morning. If you left a message and we didn't get back to you in a reasonable amount of time it is probably because we didn't get enough information to do so.

Rule of thumb....when leaving a message for a call back speak slowly giving your name and full telephone number. The time zone from which you are calling from is also helpful. If you are calling from another country it is good to know the time difference between the USA and the country from which you are calling.

We try to give the best customer service possible and like any company there can be miscommunication at times. When this happens we want to know about it so that you don't go on thinking that we don't care about your needs. We do, and we really appreciate your support. Thanks.

Pat Kotnour - Pres. & CEO Attach-EZ, Inc.
attachezoms@aol.com E-mail
1-800-527-1521 Technical Service
651-459-5936 Local
651-458-5336 Fax
www.attach-ez.com Web Site

[ 05-30-2006, 11:46 AM: Message edited by: Pat Kotnour ]
 

Bob Doyle

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Jul 14, 2002
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19,504
From
South Berwick, Maine
I have a digital answering machine. That is pertenant because my biggest issue with message leavers is that they talk forever and leave their number at the end of the message. Basically anything longer than 10 seconds and I ignore the rest of the message!

Please name and number first, then feel free to ramble on and on about your issue!, But when the number is at the end you are forcing me to listen at least twice to the whole diatribe before I get to the number!
 

Tim Hayes.

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Aug 31, 2001
Posts
1,077
From
Virginia
Thank you for calling (name of your business)please speak slowy and clearly while leaving your brief message. Be sure to include your name, business name and complete phone number. All so that we can get back to you in a timely manner.
 

Puppyraiser

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Jul 10, 1999
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Maryland
Business
Howards retired
I try to give the number both at the beginning and the end. Two chances to confuse the poor sucker picking up the message...
 

Ron Eggers

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Jul 6, 2001
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16,932
From
Wisconsin
Ellen, I'll bet you leave two DIFFERENT numbers, too.

I get voice mails at work like this, "Hi, this is Bob. I spoke to you a few weeks ago. Please call me back. Good-bye."

I speak to 50-80 people each day.
 

Jay H

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Dec 8, 2003
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9,908
From
KY
Then there are those of us that just never leave messages. EVER!

Carry on.
 

Pat Kotnour

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Vendor
Thread starter
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Mar 11, 2003
Posts
1,846
From
Hastings, MN
Ron I really know what you are talking about. I get calls from people all the time who say: "I called you about a month ago, do you remember me? I'm the one who has only been framing for 2 years and I saw you at the Atlanta show".

It's amazing, because after asking a few more questions I sometimes acually do remember them.
 

Paul N

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Jun 10, 2005
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From
CT, not far from the LI Sound
Originally posted by Tim Hayes.:
Thank you for calling (name of your business)please speak slowy and clearly while leaving your brief message. Be sure to include your name, business name and complete phone number. All so that we can get back to you in a timely manner.
And please, leave a message no longer than 15 seconds long. Thank you!
 
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