arghhhhhhhh!

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matage

CGF, Certified Grumble Framer
Joined
Sep 4, 2007
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116
Loc
Phx, AZ
I know this has already been brought up a few times but......

I'm pretty sure I could drink black paint and take a dump on a stick and have it look better than LJ's Tribecca Moulding right now!!!:vomit:

I just went through 160 feet of moulding in order to cut six 11x14s
( a job which should have used about 40ft).
 
Maybe, but could you produce enough for 6 11x14 frames??
 
um......maybe you should have returned it before you cut it.
 
matage said:
I'm pretty sure I could drink black paint and take a dump on a stick and have it look better than LJ's Tribecca Moulding right now!!!:vomit:
Click to expand...

Now you're divulging trade secrets as to their production process.
 
framah said:
Maybe, but could you produce enough for 6 11x14 frames??
Click to expand...

I did have mexican food last night, so maybe.:D

dont worry, I'm returning all the bad stuff, I'm just getting very frustrated. I've already returned over 300 feet of it this month.
 
I wonder if this is to frame some of those chinese oil paintings that are made with urine.
 
Jeff Rodier said:
Now you're divulging trade secrets as to their production process.
Click to expand...
Also explains some of the smells people mention around here..Just sayin...L.
 
I've already returned over 300 feet of it

I always found that if I marked the returns(with a marker, on the back, saying 'bad wood' etc) that is was assured that they did not have a 2nd opportunity to appear, to me or, hopefully, someone else, to give me grief!!! (and YES, I proved to vendors AND me that could/did happen!)
 
This is my pet rant.

:soapbox:

Sure, they can replace the moulding and look suitably embarrassed but they cannot replace the time I have wasted trying to cut something out of the carp. Nor can they repair the damage done to my nerves.:fire:
 
Sorry to have to be 'that' person who says it, but:

"You get what you pay for". and sometimes who you deal with.......

Back in the day there was a giant of a company that when they decided to expand beyond the west coast, they went offshore with their manufacturing. The company was called Victor moulding (nothing to do with Bob Victor moulding of today).

When you opened a 20' bundle that you needed 18' from... there would be 5 or 6 stickers for footage allowance.... that meant you had to order 20 more which always came "perfect". Exactly what you needed before the customer got fed up and canceled.

Chops were perfect..... and sometimes perfectly horrible.

Packaging was amazing.... amazing that it ever made it to you.... in the two pieces left by the fork lift that left the tracks UNDER the shipping label.

They were the first "too big to fail" that did. Finally.

But when something got shipped wrong or was brutally uglyified...... the term used was "you've been Victor-mized".

Question in my mind is...... have you taken the sample off your wall yet?
 
I'm sorry you received defective product from us and apologize for the frustration and trouble it has caused you.

I looked into this, and here's what I found out. We learned about some quality issues on our Tribeca line, specifically on profile 382285. We determined that the issues stemmed from the moisture content in the lumber used at the factory. To address this issue, the factory has changed the lumber used on Tribeca. In addition, they have started using a new gesso that does a better job of shielding the lumber from moisture. On profile 382285, we also added a laminated layer of wood onto the face of the profile, which prevents defects on the face of the moulding.

We just received a large order of Tribeca 382285, which is being inspected here to ensure that the changes made at the factory have proved to be effective.

Any time you have a quality issue, please make your Larson-Juhl Sales Representative aware of the problem. If you can provide item numbers and run dates or PO numbers, which are printed on the boxes and labeled on the ends of each stick, it helps us to isolate the problem and make corrections.

Again, I apologize.
 
lynn@larsonjuhl.com said:
On profile 382285, we also added a laminated layer of wood onto the face of the profile, which prevents defects on the face of the moulding.
Click to expand...

A laminate layer under the gesso? Instead of the gesso? On top of the gesso? I assume under, but it would be nice to know so there are no surprises. That ought to take care of the visible finger joins that has everyone all bothered :)

Thanks!
 
From the title I was hoping this was a pirate thread.

D@MN!

Bob
 
BILL WARD said:
I always found that if I marked the returns(with a marker, on the back, saying 'bad wood' etc) that is was assured that they did not have a 2nd opportunity to appear, to me or, hopefully, someone else, to give me grief!!! (and YES, I proved to vendors AND me that could/did happen!)
Click to expand...

We recently got some lumber in and the top two courses were obviously different than the rest of it. Not to mention that two of the boards in that section had recognizable handwriting that said "no frame", our internal marking for material not to be used for picture framing. Oh, yes, we had returned some lumber to that supplier about three months previous...
 
lynn@larsonjuhl.com said:
we also added a laminated layer of wood
Click to expand...

MabSadie2 said:
A laminate layer under the gesso? Instead of the gesso? On top of the gesso?
Click to expand...

lynn@larsonjuhl.com said:
it's under the gesso.
Click to expand...

Sound like they are using a (more expensive) thin layer on the surface where it's most important. Not to trivialize it, but essentially "all" they are doing is adding a layer of wood to the original (now smaller) piece to provide a more gesso friendly surface.
 
Not to jump on the band wagon.

But the tribeca line has problems through out the entire line. This has been an issue for a while not something new. I was told by our rep that the line was to be done in a different facility also, I really hope so. I quit ordering lengths of this a while ago and only order chops so they have to replace them every time there is a problem. :shrug:
 
Lynn@LJ, Thank you for the additional info. I actually already spoke to my sales rep (she's great) and she is getting me a new box. Unfortunately she has already sent me two other replacement boxes this month and both of them have been bad also. So I'm hoping the "new" stock that you talk about arrives quickly.

My problem is I cant quit using it or take the sample down because it is my "photographer" stock moulding. I have several photographers who use that frame as their standard package frame and often their clients will add to thier frame wall/collection and need the frames to be the same as the ones they already have.

We have other comercial clients in the same situation, they have a wall where they add frames every month to it and they have to match the previous frames
 
I checked, and our Chicago facility is actually unloading a new container today. They will be inspecting it before it is put into stock. We want to make sure that the changes made at the factory have been successful. We will continue to watch this item, to make sure that we achieve consistently good quality.
 
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