Arghh, When will they learn

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FrameMakers

FrameMakers

PFG, Picture Framing God
Joined
Mar 20, 2001
Posts
7,395
Loc
Powell, OH
When I order 10 feet I want 10 feet of moulding. If I am charged for 10 feet of moulding I expect to get 10 feet of moulding.

Attention all suppliers
3 Meters does not equal 10 Feet
:faintthud: :faintthud: :faintthud: :faintthud: :faintthud: :faintthud: :faintthud: :faintthud: :faintthud: :faintthud: :faintthud:
 
Whats wrong Dave, you mean the customer will not accept 97% of a frame.:cry:
 
I have the opposite problem... order one (1) stick and get two because they are 9.75 ft. and the order person puts it down as 10'.

:cry:
 
Dave, I have had that happen too. I cut the stick I need and send back the other one if it was not needed. Of course this only works for something that is local or delivered.
 
Dave, just use some filler wax to finish the last inch of that frame.:D
 
It's 1 7/8" less than 10' and you are complaining about getting charged for that bit extra??:faintthud:

I'd be willing to bet that more than a few "10 foot" lengths are +/- an inch or so.
Do you insist on paying the company for the inch or 2 that a stick is OVER 10 ft?

If you can't make the frame because the stick is 1 7/8" too short, then you need to refigure how much to order. That is leaving yourself no room at all for a bit of messed up end of the stick.

Sheeesh!:faintthud:
 
I just received a shipment from Roma, and I, happily, had a different result.

Apparently, some suppliers make sure you at least get what you pay for. I needed 16 but expected to get and pay for 20; I ended up with 21. They wanted to make sure I got at least the 20 I was charged for.

I ordered it cut 5 and balance, so at best I would get approximately 5 and 3, which I needed. They shipped Two were 59-3/4 (basically 5 feet); one 4 feet; one 3-1/2 feet and one 3-1/3 feet.

Also they apparently have a deal with Fed-X so as long as the moulding is less than 5 feet, even if the box is slightly longer, they don't charge a premium for a shipment over 5 feet.
 
I usually ask in multiples of 8'. Either 8' or 16', etc.

If I need 10' and want 10' at a minimum, I ask them for 10' and a note on the order "do not undership". Seems to work well.
 
I don't know where you get your moulding from, but where I get mine it don't come seasoned. No wait.

If the length is so critical to have a foot matter I need that extra stick cuz it's a rare stick that cuts a perfect yield. But to be billed for 10ft and be getting 9.7 is irritating as heck I agree.
 
The length I got was 114" that is quite a difference then the 10' I was charged.
 
explanation

All importers use 20' or 40' containers to bring in the moulding which means that to maximize the space for importation the boxes must be 10 feet maximum including packaging, thus the sticks that are 9.5 to 9.75 of planned length.
If boxes are longer, then one row of boxes must be shorter and then the objection to 7 to 8 footers arises, as you can see the solution for the importer is a no win.
That aside, you should be charged only what you receive although some computer systems aren't equipped to invoice in fractions and the quantity must be rounded up or down depending on whether the fraction is above or below the halfway point.
I thought I could shed some light on the subject.
 
Lengths well over 10', like 11' and 12', are not all that uncommon. Maybe they have found a way around that shipping problem?
 
I'd be more upset about ordering 10 feet and getting less. If I order 10, I want 10. I know how to order to avoid getting too much excess moulding.
 
I used to order a particular moulding and could get a perfect 24 by 30 out of their 10" sticks. As that was also the size the customer was ordering I could get extreme proit out of every box. They changed suppliers and I started get that moulding in 9 foot sticks. And had huge waste out of every box. And the moulding being hideous it meant no potential for ready-mades. As the customer was getting a great price I went from making decent money off his orders to barely making enough for the headache the smaller and more compoed moulding caused.

Sometimes it's not about the length of the stick, but how good it is that makes the difference.
 
And that the replacement wasn't of the quality we expected. I had been able to join the original one on a v-nailer and get a consistently good product, the replacement was that punky crumbly "wood" that wasn't worth the time spent finding usable wood in a stick. Turned refusing his orders into a positive for us both.

How can suppliers think that's acceptable? I don't buy from that company often, and when i do the moulding doesn't always match the corner sample.
 
I had something similar to that Bob. A supplier that has since gone under had a line of wood mouldings that were stain on wood. The last order I got was paint on gesso. How they thought that was going to pass is beyond me. I stopped ordering from them and now they are gone. Didn't surprise me when I heard the news.
 
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