Are you listening - - or just selling?

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Baer Charlton

SPFG, Supreme Picture Framing God
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For kids, this was about shapes.... for us, this is a great class.

[video=youtube;eZz_K_PkYSQ]http://www.youtube.com/watch?feature=player_embedded&v=eZz_K_PkYSQ[/video]
 
Baer Charlton said:
For kids, this was about shapes.... for us, this is a great class.

[video=youtube;eZz_K_PkYSQ]http://www.youtube.com/watch?feature=player_embedded&v=eZz_K_PkYSQ[/video]
Click to expand...

I LOVE IT! Thanks for posting Baer!! Is there one where Bert and Ernie go to have something framed and the framer is Oscar the Grouch? This would be fitting for the framing industry. Have any of you noticed that there are a lot of grumpy framers? Not me of course.
 
It's not the framers that are grumpy. It's the customers.
Coming in with all their old tat wanting it framed. No pleasing some of them. And they expect you to spend days faffing about with it and charge them peanuts and then they aren't satisfied and ask stoopid questions like "has it got a string on the back" and "can I hang it in the bathroom" and they want you to carry it out to their car which is parked half a mile away and when you get there it's a microscopic hatchback full of junk. Why do they come bothering me? Time-wasting showers of #######s that what they are. Grrrrrrrrrrr!!! Harummmph!! "have you got any Hogarth mouiding?" They don't want Hogarth moulding. It's just the only moulding that they know the name of and they want to appear knowledgeable. Why did they trim the edges off? Thought it would look neater. Well it don't. No I can't get that crease out. Oh. You thought you would try cleaning it? It doesn't matter what you paid for it. Take it back to Nigeria if you want it framed for $3. That's a fillet. It's not a proper frame. You would use that to.................Oh never mind. Yeah that is a nice moulding. It's $150 a foot. Why is it so expensive? Well why did you pick it? I know that one doesn't look so good. It's a tenth of the price. You see a pattern emerging here? Yes. I have mats in all widths. I doesn't have to be the same as the sample. No you don't have to have the lines on it. Sorry. There isn't one that is a touch thicker. WTH is donkey brown???

Sometimes it is a monumental effort to retain my sunny disposition. :smiley:
 
I think you heard them wrong.. not Hogarth, it's Hogwarts. She apparently saw a frame in the movie and just HAS to have it.:thumbsup:

Glad to help.
 
prospero said:
It's not the framers that are grumpy. It's the customers.
Coming in with all their old tat wanting it framed. No pleasing some of them. And they expect you to spend days faffing about with it and charge them peanuts and then they aren't satisfied and ask stoopid questions like "has it got a string on the back" and "can I hang it in the bathroom" and they want you to carry it out to their car which is parked half a mile away and when you get there it's a microscopic hatchback full of junk. Why do they come bothering me? Time-wasting showers of #######s that what they are. Grrrrrrrrrrr!!! Harummmph!! "have you got any Hogarth mouiding?" They don't want Hogarth moulding. It's just the only moulding that they know the name of and they want to appear knowledgeable. Why did they trim the edges off? Thought it would look neater. Well it don't. No I can't get that crease out. Oh. You thought you would try cleaning it? It doesn't matter what you paid for it. Take it back to Nigeria if you want it framed for $3. That's a fillet. It's not a proper frame. You would use that to.................Oh never mind. Yeah that is a nice moulding. It's $150 a foot. Why is it so expensive? Well why did you pick it? I know that one doesn't look so good. It's a tenth of the price. You see a pattern emerging here? Yes. I have mats in all widths. I doesn't have to be the same as the sample. No you don't have to have the lines on it. Sorry. There isn't one that is a touch thicker. WTH is donkey brown???

Sometimes it is a monumental effort to retain my sunny disposition. :smiley:
Click to expand...

Thanks for making me smile!!!
 
Just wish...

that customers were coming through the doors... :-(
 
Me, too! It was pretty slow here this week.

Baer, that clip brings to mind an experience that I've had. Several times
over the years, customers have approved frame jobs, then said, 'I went
to that other shop first, but they just didn't seem very friendly. It was like
I was a bother.' Or some variation thereof. By all accounts, people who
know that framer socially are quite fond of him, but the 'grumpy treatment'
at the shop sure doesn't do him any favors. My guess is, he doesn't even
know how he comes across.

P.S. to Peter: You had me at 'faff...'. :smiley:
 
I heard it bandied about once or twice, in the halcyon days of my youth.
Hearing it again in my dotage, though, brings a measure of satisfaction
unknown to that callow wisp of a lass.

On the topic at hand: It seems most helpful to be able to 'read' the folks
who bring in framing. This is where the 'listening' comes in, too. Not just to
their words, but to their body language and manner of communicating.
Some folks want to be waited on as they look around the gallery, while
others would prefer to be given space. I enjoy being able to suss this out
and help them feel at ease.
 
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