Years ago I had a Wizard on a lease program and five cents per corner. The lease included more than enough corners to handle my monthly volume, I never did pay any extra for corners. The machine itself worked OK and did the job. In the few years I had it, just about every major component broke down and had to be replaced. Wizard never hesitated to ship out the replacement parts. I had them, usually with in a day or two. They never charged me a dime, not even shipping. Wizard is an excellent company to deal with, at least they where when I dealt with them. They even bent over back wards to help me end my lease with them when I bought my Fletcher 6100.
I purchased my Fletcher five or six years ago, it has never broken down, even once. It is an extremely well built machine and cuts a beautiful mat. Fletcher has great customer support and they have stood behind this cutter, even though it has been discontinued. They had sent me a letter saying they would continue to provide support, and parts, for a period of seven years. That was before they took on their new line of imported cutters. I expect they will continue to provide support well beyond the seven years.
To me, the difference between Fletcher and Wizard is their ability to get their product to the marketplace. Wizard figured out from the get-go, that custom picture frames, as a rule, are not wealthy people. They tailored lease programs that even a garage framer could afford. They made it easy for any framer to have a CMC. Consequently, their machines have dominated our industry.
Fletcher, on the other hand, is an old, well established, set in their ways, company. They only sell their products. They do not understand that most small frame shops can not afford to buy a twenty to fifty thousand dollar machine. They offer traditional lease to own programs through leasing companies, however, even that is unattainable to quite a few shops.
Their shortcomings in marketing led them to discontinue their Fletcher 6100. They just could not get enough of them into play, to warrant having a whole division of manufacturing and support personnel on their payroll.
In house leasing programs just did not make sense to them, and still doesn't. Fletcher sticks with the old tried and true methods of marketing, buying and selling. Fletcher's 6100 was many times superior to Wizards machines, at the time.
Had they just done something as simple as copying Wizards marketing approach, they would have easily dominated the market.
Wizard's and Fletcher's new line up of machines are apparently great ones, at least from what I have heard. I think Wizard will continue to be the leader, not because they necessarily have a better product, but because they understand how to get their product into more frame shops.
Both companies are great to deal with, you just need to be on a stronger cash footing to be a Fletcher customer.
John