- Joined
- Jun 16, 2000
- Posts
- 16,959
We are old FullCalc users and are looking to change software, because we think their service is not good(well documented on many prior threads). Jim Miller had kindly suggested that they had radically improved, and while he was considering changing, he suggested we take another look.
We did and they haven't appeared to have come very far. They refuse to convert to current programs unless we paid for prior updates, paid a pro-rata share of the remaining years support and told us they would not be there to help us in the future if we did not use their annual support ad infinitum. At $500/yr/store it's a little pricey and we do all of our own in house product updates instantly as the new products are available.
So here's my question: Do any FullCalc users not purchase the annual support and in the case that you might need assistance what have you done? It's a little like we will sell you this car but only if you purchase our inflated service contract. And if you have a problem we won't talk to you (even for a fee, unless you update all your stores for every year at $500 per).
Does anyone else have an answer that I don't seem to understand. I do understand their need to have revenue streams, but this exploitation. Any comments?
We did and they haven't appeared to have come very far. They refuse to convert to current programs unless we paid for prior updates, paid a pro-rata share of the remaining years support and told us they would not be there to help us in the future if we did not use their annual support ad infinitum. At $500/yr/store it's a little pricey and we do all of our own in house product updates instantly as the new products are available.
So here's my question: Do any FullCalc users not purchase the annual support and in the case that you might need assistance what have you done? It's a little like we will sell you this car but only if you purchase our inflated service contract. And if you have a problem we won't talk to you (even for a fee, unless you update all your stores for every year at $500 per).
Does anyone else have an answer that I don't seem to understand. I do understand their need to have revenue streams, but this exploitation. Any comments?