mccaigwelles
Grumbler in Training
We have a really annoying/ frustrating situation going on with a client of ours. She ordered two frames from me over the phone, specifying that they needed to be white washed, maple and simple. She told me to just go ahead and order them because she did not have time to come in and look at the samples and that she trusted my judgenment. We've worked with her many times in the past so I went ahead and did not require a deposit like I usually do and just ordered them for her.
Turns out she comes in to drop off the artwork to fit into the frames (they have already been built, we just needed to fit the work) and she decides she does not like them (she thinks they are too deep but never specified how deep she wanted them). So she doesn't want them. She took her artwork back and left the frames here-- my framer was the only one at the shop when it all went down and he got flustered and did not make sure she payed for them. I've called her and left several messages that she must come back and pay for them since we did the work but she is avoiding my calls.
These were very expensive frames (I spent a few hundered dollars) and I think it is completely unfair that she thinks we should eat the cost because she did not have the time to come in and look at the sample. The other question and a bit of a temptation is that I have her credit card on file and could just charge it to that but would that be considered against the law/ stealing? I wouldn't want to get in that kind of trouble but at the same time it is very tempting.... ugh
Turns out she comes in to drop off the artwork to fit into the frames (they have already been built, we just needed to fit the work) and she decides she does not like them (she thinks they are too deep but never specified how deep she wanted them). So she doesn't want them. She took her artwork back and left the frames here-- my framer was the only one at the shop when it all went down and he got flustered and did not make sure she payed for them. I've called her and left several messages that she must come back and pay for them since we did the work but she is avoiding my calls.
These were very expensive frames (I spent a few hundered dollars) and I think it is completely unfair that she thinks we should eat the cost because she did not have the time to come in and look at the sample. The other question and a bit of a temptation is that I have her credit card on file and could just charge it to that but would that be considered against the law/ stealing? I wouldn't want to get in that kind of trouble but at the same time it is very tempting.... ugh