ahohen
Inactive Account
A customer came in and wanted a price on a frame, mat, glass... bla bla bla. She was outraged at the cost and said "It's only a cheep poster!" I can buy a frame elswhere much cheeper. She did. Came to the shop with her mother and a frame she purchased at 'M*c*a*l's and bragged agout the how much she saved (about $10.00). I gave her a receipt for the mat, glass, wire hanger, and foam board. Right after she left, I decided to post the following:
Effective as of April 11, 2006: When an item is brought in to be framed using a frame NOT purchased here, a charge per lineal inch will be added to cover the cost of labor.
Situations like this only happens very, very seldom, but this time i really got teed off.
Would you charge labor in a situation like this? If so, any suggestions? Tks. ajh
Effective as of April 11, 2006: When an item is brought in to be framed using a frame NOT purchased here, a charge per lineal inch will be added to cover the cost of labor.
Situations like this only happens very, very seldom, but this time i really got teed off.

Would you charge labor in a situation like this? If so, any suggestions? Tks. ajh