accurate vendor data in POS

ERIC

SGF, Supreme Grumble Framer
Joined
Dec 31, 2001
Posts
1,851
Loc
New York's Hudson River Valley
Business
Newburgh Mercantile
IT IS DRIVES ME NUTS WHEN I DISCOVER THAT A DISCONTINUED ITEM IS STILL IN LIFESAVERS DATA BASE !?! I'm sure this is true of ALL pos programs.
I understand how and why it occurs, but I have a suggestion on how to best communicate any errors that are found. (i'll use lifesaver as an example)
Pardon me for spelling out each obvious step, I want to be clear.

Each vendor should set up a special Lifesaver mailbox in their e-mail system ( ie - lifesaver@larson-juhl.com ) and put someone in charge of it.

Lifesaver should do the same ( ie - errors@lifesaversoft.com ) and put someone in charge of it

Lifesaver should collect all of the vendor addresses and put them in a 'master' e-mail that is sent to all subscribers

Each subscriber should archive this email.

When an error is discovered:
subscriber opens master list,
clicks on the vendors special e-mail,
adds it to their list of contacts,
opens a new mail,
and Cc's Lifesavers special e-mail,
then spells out all the details of the item in question.

Subscriber then awaits a reply, that will come back in a few business days, thanking them for their efforts, and explains how the problem has been corrected.

Sounds easy doesn't it??
Do you think it could happen???

cry.gif
WE NEED TO GET VOCAL ABOUT THIS
cry.gif
 
I take it from the fact that no one commented on this issue that either:
A) I am the only one with this expirience
B) This has been covered in prior posts
C) I rambled on so badly that you weren't sure what I was saying.
D) None of the above. specify __________

This has happened with Williamson, Art-o-rama, Framers Market, and Crescent. What are all of you expiriencing and then doing?
 
D. None of the above, Eric. The fact is that folks are extremely frustrated with the reluctance of POS providers to admit flaws and correct problems. They are late in answering your question because they are confounded by their inability to respond without expletives. ;)

Many framers are simply weary of the battle and just "take what they can and leave the rest" from their POS provider. There has been plenty written on the Grumble about this subject. Do a search and you will find hours of reading to keep you busy.

Jo
 
Thanks jframe - I wanted to do that first but the search is down. I'll just have to pull up the whole thing and just scroll, scroll, scroll.
icon9.gif
 
FrameReady allows you to do a search of your vendor database by date item was entered. You are able to ask for all item that were not updated. This does not tell you they were discontued but it give you a good idea where to start. Most updated are from complete price lists so if its not on the new price list you know the vendor may be ready to remove the item.

I also wish the vendor would do a better job of supplying current information on their product changes when they happen. Example was the matboard increases---they told the suppliers in the last fall, but did supply the POS people until this last month.

I receive new moulding samples months before the price list is sent to the POS vendors.
 
Back
Top