ERIC
SGF, Supreme Grumble Framer
IT IS DRIVES ME NUTS WHEN I DISCOVER THAT A DISCONTINUED ITEM IS STILL IN LIFESAVERS DATA BASE !?! I'm sure this is true of ALL pos programs.
I understand how and why it occurs, but I have a suggestion on how to best communicate any errors that are found. (i'll use lifesaver as an example)
Pardon me for spelling out each obvious step, I want to be clear.
Each vendor should set up a special Lifesaver mailbox in their e-mail system ( ie - lifesaver@larson-juhl.com ) and put someone in charge of it.
Lifesaver should do the same ( ie - errors@lifesaversoft.com ) and put someone in charge of it
Lifesaver should collect all of the vendor addresses and put them in a 'master' e-mail that is sent to all subscribers
Each subscriber should archive this email.
When an error is discovered:
subscriber opens master list,
clicks on the vendors special e-mail,
adds it to their list of contacts,
opens a new mail,
and Cc's Lifesavers special e-mail,
then spells out all the details of the item in question.
Subscriber then awaits a reply, that will come back in a few business days, thanking them for their efforts, and explains how the problem has been corrected.
Sounds easy doesn't it??
Do you think it could happen???
WE NEED TO GET VOCAL ABOUT THIS
I understand how and why it occurs, but I have a suggestion on how to best communicate any errors that are found. (i'll use lifesaver as an example)
Pardon me for spelling out each obvious step, I want to be clear.
Each vendor should set up a special Lifesaver mailbox in their e-mail system ( ie - lifesaver@larson-juhl.com ) and put someone in charge of it.
Lifesaver should do the same ( ie - errors@lifesaversoft.com ) and put someone in charge of it
Lifesaver should collect all of the vendor addresses and put them in a 'master' e-mail that is sent to all subscribers
Each subscriber should archive this email.
When an error is discovered:
subscriber opens master list,
clicks on the vendors special e-mail,
adds it to their list of contacts,
opens a new mail,
and Cc's Lifesavers special e-mail,
then spells out all the details of the item in question.
Subscriber then awaits a reply, that will come back in a few business days, thanking them for their efforts, and explains how the problem has been corrected.
Sounds easy doesn't it??
Do you think it could happen???

