Bill Henry-
Brussel Sprout Connoisseur
We have been bashing Michael’s in recent times to the point of exhaustion, but I thought I’d share this with you without comment.
A repeat customer came in and mentioned somewhat sheepishly that she had been to Michael's, but they had closed their Christmas orders a few days ago. She had a printed work order and wished to duplicate the frame and mat that she had tried to get.
Michael’s quoted her a price for a Nielsen #99 frame - (22” x 16”) and single Alphamat with backing (no glass!) at $69.55 (presumably after the 50% off discount).
I was able to upsell her slightly, but when I compared her original Michael's order to what I would have charged for the same configuration, my total came to $135.10.
The customer also said that the salesperson at Michael’s claimed that they could only provide her with a 2” mat – no more, no less.
A repeat customer came in and mentioned somewhat sheepishly that she had been to Michael's, but they had closed their Christmas orders a few days ago. She had a printed work order and wished to duplicate the frame and mat that she had tried to get.
Michael’s quoted her a price for a Nielsen #99 frame - (22” x 16”) and single Alphamat with backing (no glass!) at $69.55 (presumably after the 50% off discount).
I was able to upsell her slightly, but when I compared her original Michael's order to what I would have charged for the same configuration, my total came to $135.10.
The customer also said that the salesperson at Michael’s claimed that they could only provide her with a 2” mat – no more, no less.