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Thread: An interesting job today

  1. #1
    PFG Picture Framing God neilframer's Avatar
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    Default An interesting job today

    I had an interesting situation today.
    I had a woman come into the shop at 5:10 PM. She needed a document matted and framed and it had to be ready to be presented at 8:30 AM tomorrow.

    I work with 2 other people at this job, but I am by myself from 3:00 to 6:00, closing time.
    Basically I had about 40 minutes to mat and custom frame this document.
    I told her to come back just before 6:00 PM and I would have it ready.
    She paid and I joked that probably 4 customers would come in now and it would make it difficult to complete her job.
    Before she left she joked that maybe I should lock the door.

    Well I jumped on the job, cut the mat on the Wizard and cut and joined the frame and thankfully nobody came in at that time.
    Then I actually read the document.
    It was issued by the State of Arizona House of Representatives.
    The woman who brought it in is a State House Rep.

    The document is written to honor a WWII veteran who is in his 90's. He fought the Japanese on the island of Peleliu.
    The U.S. suffered more than 60% casualties in those battles on Peleliu.
    The gentleman mentioned in the document was issued a silver star for bravery in battle in 2003, 60 years later.
    The State House is now trying to get this upgraded to the Congressional Medal of Honor.
    This man crawled into a heavily fortified tunnel and took explosives with him and blew up a Japanese Ammo storage area at extreme risk to his own life.
    As I mentioned, we suffered over 60% casualties there.

    The lady showed up just before closing and was extremely pleased with the service and the framed piece.
    I told her that I hadn't read the document until I was working on it and that I was happy and honored to provide the service.

    You never know who's gonna come in the door.
    Support for People with Oral and Head and Neck Cancer
    http://www.spohnc.org
    "My time is a piece of wax falling on a termite, who's chokin' on the splinters"
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    Hail to the CHIEF shayla's Avatar
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    Not all barking spiders are a bad thing as long as they bring in the bacon once a year. ~ Jeff Rodier

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    SPFG Supreme Picture Framer God Framar's Avatar
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    Thumbs up

    Great story, Neil - I daresay a BB would not be able to duplicate service like that!

  • #4
    PFG Picture Framing God neilframer's Avatar
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    One of the main reasons that I posted this story is that I have seen some threads where people want to complain about some of their customers or even call them names.
    I could have told this woman "it's 45 minutes to closing, take a hike."

    Instead it was a very positive experience and could have easily been missed.
    Many customers can sense how you "feel" about them and will react to that perception.
    Either you like what you're doing or you don't and you project that to others.
    Support for People with Oral and Head and Neck Cancer
    http://www.spohnc.org
    "My time is a piece of wax falling on a termite, who's chokin' on the splinters"

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    SPFG Supreme Picture Framer God blackiris's Avatar
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    Awesome story Neil! Don't we have the greatest jobs ever!!????
    Sometimes my eye-rolls are the most exercise I get all day.......

  • #6
    PFG Picture Framing God neilframer's Avatar
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    Quote Originally Posted by blackiris View Post
    Awesome story Neil! Don't we have the greatest jobs ever!!????
    Well, I still have all of my fingers and toes and both eyes, so I would have to agree!
    Support for People with Oral and Head and Neck Cancer
    http://www.spohnc.org
    "My time is a piece of wax falling on a termite, who's chokin' on the splinters"

  • #7
    Hail to the CHIEF shayla's Avatar
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    The gallery manager where I used to work had previously been at a gallery in Tahoe.
    One night, just before closing, a young mother with a little kid pulled in, and of the
    two framers, one said to the other, "I'm out of here." He just wasn't going to take
    that on at the end of his day. The other greeted her in a friendly manner. Turned out,
    she was one of Kenny Roger's wives, wanting to frame a platinum record.
    Not all barking spiders are a bad thing as long as they bring in the bacon once a year. ~ Jeff Rodier

  • #8
    MGF Master Grumble Framer Z David's Avatar
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    As a newbie I look forward to the day I have a famous customer or a framing project that helps tell an incredible historical event or helps recognize a hero!
    At this point I'm still impressed and pumped over everyone that walks thru my door with something they want ME to frame... and welcomes MY advice on how it should be done!

    BTW Shayla, I had no idea that Kenny was a polygamist! That must have been before he found out what condition his condition was in.





    Z

  • #9
    SPFG Supreme Picture Framer God prospero's Avatar
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    Great story.

    You have my permission to knock off 15 mins early today.
    Me transmitte sursum Caledoni.

  • #10
    SPFG Supreme Picture Framer God Framar's Avatar
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    Cool

    Quote Originally Posted by Z David View Post

    I had no idea that Kenny was a polygamist! That must have been before he found out what condition his condition was in.
    *Tee hee*

  • #11
    SPFG Supreme Picture Framer God Baer Charlton's Avatar
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    Quote Originally Posted by Z David View Post
    As a newbie I look forward to the day I have a famous customer or
    a framing project that helps tell an incredible historical event or helps recognize a hero!
    Back in my days of newbie and awe... Ronald Reagan used to come to town.
    In those days he was Governor of California and was in town for the Pro Rodeo.

    In those days, his contingency of body guards was Nancy and maybe a few of the kids....
    although none of them even liked the smell of horses. . . much less getting dirty.
    (Too much Nancy... not enough Ronny)

    One morning at Jack's Aweful Slop (Waffle Shop) they were having breakfast at the
    counter (Ron always sat at the corner where he was most approachable . . .).
    A few seats down was a local painter and character. Other than painting cowboy art,
    he always drew cartoon mules heads.

    He was doodling on a napkin, and he drew two mules in love.... and you could tell
    it was Ron and Nancy and done with all the respect they were due. Nancy loved
    it so much, she said "we have to get it framed right away . . .".
    (I always wondered if she even knew about mules...)

    So the next place on their list of wandering around town . . .

    I had done my first hand planed frame and was kind of proud of it, so it was on the
    wall. It was kind of funky in that it wasn't a stock size... it was about 6" square.

    You just never know who you are framing for . . . and who they may become.
    Everyone gets treated the same. With respect.

    Good show Neil. You done good. I hope that guy gets his CMH before he gets
    his final box. 2003 was a long time to wait for a simple little star . .

  • #12
    PFG Picture Framing God framah's Avatar
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    Quote Originally Posted by Z David View Post
    BTW Shayla, I had no idea that Kenny was a polygamist! That must have been before he found out what condition his condition was in.
    Z

    Well... she did "just drop in"...
    I'm NOT crazy!! My Mother had me tested!

  • #13
    PFG Picture Framing God Luddite's Avatar
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    So all that awful plastic surgery Kenny Rogers had was to disguise him from all them angry women? Makes sense now L
    Laura Reynolds, Purveyor of all sorts of fun strangeness, and Rabidly unashamed "FLYING TENNIS COURT" junkie (Google it)....

  • #14
    Grumbler
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    Very sweet

  • #15
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    Hey Neil-not trying to top you, but had a lady come in with box filled with goodies. her husband had just passed and she was going through personal stuff; some to divide for kids, some to get rid of.

    She found a copied letter addressed to his parents acknowledging his service in USMC during WWII. It was auto-penned by Sect of Navy, but she thought it was quite important. she knew noting of the items in box and asked if I was familiar with the Military. As a Vet I assured her i was

    In the box was a Navy Cross and the certificate described the heroism from Guadalcanal. It was stunning that she had no idea her husband had ever done anything like that as he never spoke of it.

    I looked further and found a hand-written note from Adm. Bull Halsey, CinCPac that had sent this Lcpl a personal note acknowledging his Bravery. Imagine that this Admiral took the time to write this guy is truly remarkable. She had no idea of the importance of that note on his personal stationery. I told her I would frame it on the house.

    The problem was she had two sons and didn't know what to do as she wanted to give them the medal. The Navy Cross and CMH are the only two medals that you can not purchase. We have a company in town called Pieces of History that sells duplicate medals and awards if any one needs to order

    Baer-i don't remember if you met any of my employees, but the gentleman that ran our whse operation was a Special Forces O6 that had won the Medal of Honor. I never knew until he wanted to get VA training money and asked if I would fil out VA paperwork to submit as to his employment.

    In that packet was his DD214 and being nosy I took a peek and called his wife to confirm. She was more than pleased to fill me in on his incredible history of accomplishments.

    And, this guy worked for me

    There are plenty of unassuming heroes amongst us without ever knowing

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