I'm curious especially to know how folks handle disclaimers. Specifically customers declining conservation measures like UV filtering glass or requests to drymount things that could be considered valuable and/or irreplaceable. We've come a long way with defaulting to UV glass and enjoyed selling a bit of museum since implementing the POS system. Lately we've been falling back into old habits of opting for premium clear. I am kicking around the idea of a disclaimer that can be selected as a memo that prints on the workticket for the customer to sign when these choices are made. Something along the lines of "Customer has declined the use of UV filtering protection as advised" simple, to the point. I hopefully would expect that this will dissuade any attempts to track down the designer to "make sure" (which is what I am apt to do) and also ensure that the conversation has been had instead of maybe skipped to avoid the effort of explaining why it's beneficial. I propose something similar for mounting, since we have all experienced that grey area when someone brings in an old and dated print, maybe signed but in poor condition. Something that could benefit aesthetically from a mount. I approach the customer as informative as possible, removeable does not mean reversible, altering the original condition may reduce value, (applies also to trimming down art when it's so often set in oversized paper, to remove damage) et cetera, et cetera. Again, it adds extra insurance that these important subjects have been brought to their attention, not only to avoid liability but to also serve as an added check point to ensure we are providing the best possible service. How do you folks implement these types of disclaimers? Would a signature next to a statement be enough when applicable? Also, we will supplant our electronic customer history with scans of notes and diagrams, would a scan of this signature be sufficient or should the original hard copy be retained?