Measure Three Times - Oh **** !

[Less]

Well, I guess it happens to the worst of us.

I don't mind having to adjust 1/2" here or a 1/2" there, but do you think the client will notice all 3 pieces being 5" smaller in both directions? D@amn! A 5" mat x2 = 10", not 5" you idiot. A $1200 job! Oops! A Larson Cortona moulding with a Grotto beaded fillet on all 3 pieces with triple reverse beveled linen mats. :eek: All matching decorative posters for a 12ft wall in a NYC bathroom.

I realized the mistake after the frames were joined, fillets installed, and all of the mats were cut to size. Oh well, might as well finish the job and try to sell them.

So I called the client and told her there will be a delay due to the mistake, and she remarks, "maybe I'll buy them for my Connecticut home". That would be nice, but not likely. Maybe she will like them as they are?

I wonder if I would take it so lightly if an employee made the mistake?

[Sherry Lee]

Oh, I feel your pain!!!!

There are many whom I bet can relate, but are dancing around their computers with glee that it wasn't their turn, this time! Your customer sounds like a very reasonable person! That eases some pain, eh?

And you still took time to write in response to my lamination question - what a nice person you are! Thanks!! And....smooth sailing ahead.

[Leslie S.]

Sorry, Less...
I guess everyone who's been in this business for very many years has had things like that happen...but 3 with fillets is pretty spectacular! You definitely win the Ouch Award for this week. Hope she love, love, loves them and buys them to give as gifts...or whatever.

[Kit]

Yup! We've all done it. And isn't it nice to know that people who understand what you're talking about will commiserate with you?

My usual solution to this problem is to find some nice landscape or abstract print (anything that won't look too strange if I need to chop a few inches off one side), pop that in the frame and put a price tag on it.

Mistakes don't count once you've sold them.

Kit