Mike Labbe @ GTP
November 24th, 2003, 05:33 PM
The Grumble 2003 Technology Survey Results. There were 66 participants as of this writing.
Please note that this is only a small sampling of frame shops, and represents people who participated in the poll that ran for the past week. Because so few voted, and because those who participated are generally technically oriented, the results should be taken lightly and are not likely to be indicative of the industry as a whole. There was so much interest, that I might make this a yearly thing. If you have any suggestions for future poll questions, please let me know.
Here is how you compared with your peers, here on the Grumble:
59% of those surveyed have a CMC.
Of those:
*Wizard (71.8%)
Eclipse (12.8%)
Fletcher ( 7.7%)
Gunnar ( 5.1%)
Valiani ( 2.6%)
80% of those surveyed use a computer to price jobs.
Of those:
*Lifesaver POS (24.5%)
*Custom made or SS (22.6%)
FrameReady POS (16.9%)
Specialtysoft POS (13.2%)
Other/Not Listed (11.3%)
Fullcalc POS ( 7.5%)
EZ Framer POS ( 2.0%)
Artisan Frame POS ( 2.0%)
Of those with POS systems. 41% are single user and 59% are multi user. Most shops have 2 computers.
*2 workstations (43.2%)
1 workstation (40.9%)
4 or more w/s ( 9.1%)
3 workstations ( 6.8%)
95% of surveyed shops have internet access. Only 38% of those offer order completion emails for clients.
Of those:
*Dialup Access (52.4%)
DSL Dedicated (28.6%)
Cable Dedicated (17.5%)
Other: T1,Sat,etc ( 1.5%)
66% of surveyed shops have a web page.
Intended purpose:
*Online brochure
w/shop info (70.5%)
BOTH: shop info
and online sales (25.0%)
Online sales
via credit card ( 4.5%)
Designed by:
*Web Consultant (52.3%)
Myself (43.2%)
Friend/Relative ( 4.5%)
Frequency of updates to web page:
*Monthly (41.0%)
Weekly (22.7%)
Yearly (22.7%)
Daily ( 9.1%)
Never since launch( 4.5%)
Average monthly cost paid for web hosting is approximately $26
$0.00-$9.99 (10.0%)
*$10.00-$19.99 (37.5%)
*$20.00-$29.99 (25.0%)
$30.00-$39.99 (10.0%)
$40.00-$49.99 ( 5.0%)
$50.00-$59.99 ( 5.0%)
$60.00-$99.99 ( 2.5%)
Over $100.00 ( 5.0%)
Web site effectiveness for bringing in new customers on a scale of 1-10. Average score: 3.1
1 NO customers (13.6%)
*2 (40.9%)
*3 (20.4%)
4 (11.3%)
5 ( 2.7%)
6 About half ( 0 %)
7 ( 0 %)
8 ( 4.5%)
9 ( 2.7%)
10 ALL customers ( 4.5%)
68% track their web stats, 31% do not. Average site has about 56 unique visitors per day.
Of those with a web page, only 27% have a promotion or coupon. 73% do not.
Interesting stuff...
See the full results at http://thegrumble.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=14;t=000084
Mike
Please note that this is only a small sampling of frame shops, and represents people who participated in the poll that ran for the past week. Because so few voted, and because those who participated are generally technically oriented, the results should be taken lightly and are not likely to be indicative of the industry as a whole. There was so much interest, that I might make this a yearly thing. If you have any suggestions for future poll questions, please let me know.
Here is how you compared with your peers, here on the Grumble:
59% of those surveyed have a CMC.
Of those:
*Wizard (71.8%)
Eclipse (12.8%)
Fletcher ( 7.7%)
Gunnar ( 5.1%)
Valiani ( 2.6%)
80% of those surveyed use a computer to price jobs.
Of those:
*Lifesaver POS (24.5%)
*Custom made or SS (22.6%)
FrameReady POS (16.9%)
Specialtysoft POS (13.2%)
Other/Not Listed (11.3%)
Fullcalc POS ( 7.5%)
EZ Framer POS ( 2.0%)
Artisan Frame POS ( 2.0%)
Of those with POS systems. 41% are single user and 59% are multi user. Most shops have 2 computers.
*2 workstations (43.2%)
1 workstation (40.9%)
4 or more w/s ( 9.1%)
3 workstations ( 6.8%)
95% of surveyed shops have internet access. Only 38% of those offer order completion emails for clients.
Of those:
*Dialup Access (52.4%)
DSL Dedicated (28.6%)
Cable Dedicated (17.5%)
Other: T1,Sat,etc ( 1.5%)
66% of surveyed shops have a web page.
Intended purpose:
*Online brochure
w/shop info (70.5%)
BOTH: shop info
and online sales (25.0%)
Online sales
via credit card ( 4.5%)
Designed by:
*Web Consultant (52.3%)
Myself (43.2%)
Friend/Relative ( 4.5%)
Frequency of updates to web page:
*Monthly (41.0%)
Weekly (22.7%)
Yearly (22.7%)
Daily ( 9.1%)
Never since launch( 4.5%)
Average monthly cost paid for web hosting is approximately $26
$0.00-$9.99 (10.0%)
*$10.00-$19.99 (37.5%)
*$20.00-$29.99 (25.0%)
$30.00-$39.99 (10.0%)
$40.00-$49.99 ( 5.0%)
$50.00-$59.99 ( 5.0%)
$60.00-$99.99 ( 2.5%)
Over $100.00 ( 5.0%)
Web site effectiveness for bringing in new customers on a scale of 1-10. Average score: 3.1
1 NO customers (13.6%)
*2 (40.9%)
*3 (20.4%)
4 (11.3%)
5 ( 2.7%)
6 About half ( 0 %)
7 ( 0 %)
8 ( 4.5%)
9 ( 2.7%)
10 ALL customers ( 4.5%)
68% track their web stats, 31% do not. Average site has about 56 unique visitors per day.
Of those with a web page, only 27% have a promotion or coupon. 73% do not.
Interesting stuff...
See the full results at http://thegrumble.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=14;t=000084
Mike